About The Position

This multi-functional role requires incumbents to be cross-trained to perform Unit Secretary duties as well as at least one other clinical support job, such as Patient Care Technician, Nursing Specialty Technician, or Certified Nursing Assistant. Under the direction of the Registered Nurse, the incumbent provides excellent customer service while performing clerical and administrative services, monitoring, ordering, and stocking supplies, and maintaining a safe work environment. Additional functions, performed under the direct supervision of a Registered Nurse, may include data collection related to patient status, performing basic nursing procedures, monitoring, measuring and documenting patient responses, performing and/or assisting with treatments and procedures, and assisting with the maintenance of patient care equipment. At least 20% of the time will be spent functioning in a clinical support role.

Requirements

  • Completion of a nursing assistant class.
  • No experience required.
  • CNA-certification

Nice To Haves

  • Current Tennessee CNA certification as proof of completed state required training at time of hire.

Responsibilities

  • Performs effective customer service skills, responding to patients, family, and staff with kindness, courtesy, professionalism, and efficiency.
  • Participates in patient care rounding in collaboration with unit staff, including daily introductions to patients/families using AIDET.
  • Manages ordering, stocking, and inventory of equipment and supplies in collaboration with the nurse manager.
  • Performs unit operation responsibilities, including daily monitoring of supplies, ordering office and special supplies, monitoring PAR levels, and maintaining/organizing unit supply rooms.
  • Performs general reception and clerical duties at the nurse’s station, responding to patient calls via intercom or in person.
  • Provides administrative and clerical support, including data entry, taking meeting minutes, maintaining bulletin boards, and organizing downtime forms.
  • Coordinates the maintenance of a safe, clean, and functional physical environment in accordance with regulatory standards, including cleaning equipment.
  • Performs duties of a PCT/NST/Certified Nursing Assistant as required.
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