Nurse Triage Support Specialist (4314) CLINICAL CALL AND PATIENT

Lexington Clinic • Lexington, KY

55d • Hybrid

About The Position

The Nurse Triage Support Specialist (NST) acts as a point of contact for patients and families, providing direct access for asking clinical questions. This position assesses incoming telephone calls and messages from patients and families, resolving patient needs and issues whenever possible, including triage of acute conditions. The NST works collaboratively with other team members to provide care management services in accordance with department protocols and algorithms.

Requirements

• Nursing license
• Experience in medical/surgical or acute care setting
• Ability to communicate effectively
• Ability to work compatibly with physicians and other staff members

Responsibilities

• Acts as a point of contact for patients and families, providing direct access for asking clinical questions.
• Assesses incoming telephone calls and messages from patients and families.
• Resolves patient needs and issues whenever possible, including triage of acute conditions.
• Works collaboratively with other team members to provide care management services in accordance with department protocols and algorithms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree