Nurse Navigator, Oncology

Sutter Health•Novato, CA

12d•Onsite

About The Position

A professional registered nurse (RN) who offers individualized assistance to patients, families and caregivers to help overcome health care system barriers. Enhances the patient experience and improves the clinical outcome for patients by providing a seamless navigation process throughout the continuum of care. Responsible for collaborating with physicians and members of the interdisciplinary teams to triage, coordinate, and consistently manage patient care by educating the patient and serving as a point of contact for patients and families. Participates in strategic initiatives within the clinical program or service line to include developing, implementing and monitoring navigation activities and sustainability, facilitates shared decision making and patient engagement by forming trusting relationships and addressing patients' communication and health literacy needs, while helping them integrate their values and preferences into treatment decisions. Works for and promotes positive outcomes for patients, providers and the Sutter health care system.

Requirements

Graduate of an accredited school of nursing.
RN-Registered Nurse of California
BLS-Basic Life Support Healthcare Provider
ONS Foundations of Oncology Nursing Practice within 90 days (if less than 1 year with oncology experience)
5 years recent relevant experience.
Knowledge of medical terminology required.
Ability to ensure follow through with responsibilities and communicate with a varied level of health care staff.
Verbal and written communication skills.
Microsoft Office software experience required, including Excel and Word.

Nice To Haves

Knowledge of third-party reimbursement helpful.

Responsibilities

Coordinates patient care through the point(s) of continuum specified by assisting with timely access to care, coordinating/facilitating appointments and services, and accompanying patients to appointments as needed.
Provides care coordination, symptom management support, guidance, education and advocacy across care settings.
Empowers patients with education and knowledge to help improve patient outcomes and satisfaction.
Assesses patients’ current and future needs, provides patient access to resources (internal and external), facilitates patient needs assessments, including distress screenings and acuity scales; coordinates/facilitates appropriate referrals.
Facilitates access to physicians and services.
Facilitates linkages to follow-up services.
Builds partnerships with local agencies and groups (e.g., referrals to other services and/or support groups).
Establishes and maintains close collaboration with providers and care team to communicate effectively ensuring seamless patient care and care coordination.
Tracks navigation program metrics and quality indicators, documents patient interactions and progression, and communicates navigation activities to physicians and the care team.
Actively participates in multidisciplinary conference, assisting with preparing conference materials and providing patient follow-up as needed.
Participates in community health promotion and awareness programs.
Consistently communicates with patients, physicians and other Sutter Health staff in a courteous, professional manner that reflects the desired service outcomes of the department.
Participate in ongoing quality assessment/improvement, ensuring that there is a continuous process of measuring and enhancing quality.
Consistently demonstrates Customer Service principles in daily practice.
Adheres to all policies and procedures (i.e. Administrative and Human Resources), practices safe work habits, and engages in good business standards and practices.
Consistently exhibits behaviors set forth in the attached Sutter Health Codes of Conduct.
Orthopedic case management and pre-admission phone calls as needed.