Nurse Navigator - HIV Testing and Linkage

Children’s Hospital of Philadelphia•Philadelphia, PA

3d•$81,670 - $104,130•Hybrid

About The Position

Children's Hospital of Philadelphia (CHOP) is seeking a Nurse Navigator for their outpatient Adolescent department, specifically working with their HIV and Linkage team. This position is based at 3550 Market St but requires travel to Primary Care offices as needed. The shift will be based on operational needs. Experience working with adolescents, HIV, sexual health, and/or substance use is preferred. This role serves as the primary clinical contact for patients and families seeking specialized services at CHOP, with a focus on care coordination. The Nurse Navigator will assist new patients in understanding their care plan, coordinate communication between care team members, participate in family meetings, provide patient/family education, and manage care coordination including appointment scheduling and telephone triage. The role may also support outreach and research activities for the department.

Requirements

Bachelor's Degree Nursing - Required
At least two (2) years of nursing experience - Required
Intermediate proficiency with office software (Microsoft Office) including word processing, and spreadsheet software (Word, Excel) (Required proficiency)
Basic knowledge of database programs and data management concepts (Required proficiency)
Excellent verbal and written communications skills (Required proficiency)
Excellent customer service skills (Required proficiency)
Strong interpersonal skills (Required proficiency)
Strong time management skills (Required proficiency)
Strong organizational skills (Required proficiency)
Ability to maintain confidentiality and professionalism (Required proficiency)
Ability to work independently with minimal supervision (Required proficiency)
Ability to gather, analyze and make recommendations/decisions based on data (Required proficiency)
Ability to convey complex or technical information in an easy to understand manner (Required proficiency)
Ability to collaborate with stakeholders at all levels (Required proficiency)
Ability to be flexible and adaptable to change (Required proficiency)
Ability to travel on a local, regional and national level as needed (Required proficiency)
Registered Nurse (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required or Registered Nurse (New Jersey) - New Jersey State Licensing Board - upon hire - Required

Nice To Haves

Master's Degree - Preferred
At least four (4) years of nursing experience - Preferred
Previous experience in pediatrics - Preferred
Experience working with adolescents, HIV, sexual health, and/or substance use is preferred.

Responsibilities

Triages/ manages incoming new and established patient calls/email requests.
Assists with the collection and review process for all potential patients.
Works in collaboration with the clinical staff (Medical team, Physical therapy, Social Work, etc.), Out of Area Specialist, Business Offices, to ensure all aspects of the patient and family care coordination results in an ideal patient experience.
Coordinate care with referring clinicians and referral patients to simplify access and enhance communication and the patient/family experience at CHOP.
Coordinate a plan of care for referral patients and be the person of contact with their referring health care provider to simplify access, enhance communication and the patient/ family experience.
Coordinate a plan of care for new patient referral and serve as primary contact for referral source (referring health care provider and patient).
Collaborate with all appropriate CHOP departments to strengthen relationships and facilitate the referral process.
Assure all pertinent records and studies are available for review; this includes prior testing, imaging and rehabilitation therapies.
Provide the patient/family and the referring physician with updates and pertinent medical information.
Patient Scheduling functions: assists schedulers and coordinators in scheduling appointments, both new and follow up, radiology tests, etc.
Develop and Implement strategies to increase utilization of CHOP’s specialized programs and health care providers within the department where applicable.
Identify and evaluate new markets, to include statistical analysis of potential markets, estimates of growth, identification of client needs, and competitive analysis.
Identify, design and implement new strategies that will increase service utilization. Maintain a thorough knowledge of the market and assist in the development of marketing strategies.
Develop, refine and update referral tools such as patient family education, educational videos and Web Site.
Develop and maintain relationships with local School Re-entry Programs, as well as school nurses and other school officials where applicable.
Network with patients / families through developing a social media support group strategy, organizing support groups, leveraging national and local organizations, and encouraging word of mouth marketing.
Develop and maintain physician/referral contact database.
Capture, track and develop reporting mechanisms on key indicators.
Help to develop and maintain specialized care registries.
Help to maintain EMR templates and update as necessary.
Participate in the triage and possible enrollment of patients into research studies.
Additional duties as deemed necessary.