Nurse Navigator - HIV Testing and Linkage

Children’s Hospital of Philadelphia•Philadelphia, PA

About The Position

Children's Hospital of Philadelphia is seeking a Nurse Navigator for their outpatient Adolescent department. The Nurse Navigator will be working with their HIV and Linkage team. This position will take place at 3550 Market St but will require travel to Primary Care offices as needed. The shift will be based off of the operational need. Experience working with adolescents, HIV, sexual health, and/or substance use is preferred. This role serves as the primary clinical contact for patients and families seeking certain specialized services at The Children's Hospital of Philadelphia that require an additional focus on care coordination. This role is charged with assisting new patients in understanding their care plan, coordinating communication between multiple care team members across the care continuum; participating in family meetings; providing patient/family education, and providing care coordination including scheduling appointments and telephone triage. The role may also assist with development of outreach and research activities for their department. Triages/ manages incoming new and established patient calls/email requests. Assists with the collection and review process for all potential patients. Works in collaboration with the clinical staff (Medical team, Physical therapy, Social Work, etc.), Out of Area Specialist, Business Offices, to ensure all aspects of the patient and family care coordination results in an ideal patient experience.

Requirements

Bachelor's Degree Nursing. Employees hired and placed in position previous to 7/28/23 are only required to have technical diploma - Required
At least two (2) years of nursing experience - Required
Intermediate proficiency with office software (Microsoft Office) including word processing, and spreadsheet software (Word, Excel) (Required proficiency)
Basic knowledge of database programs and data management concepts (Required proficiency)
Excellent verbal and written communications skills (Required proficiency)
Excellent customer service skills (Required proficiency)
Strong interpersonal skills (Required proficiency)
Strong time management skills (Required proficiency)
Strong organizational skills (Required proficiency)
Ability to maintain confidentiality and professionalism (Required proficiency)
Ability to work independently with minimal supervision (Required proficiency)
Ability to gather, analyze and make recommendations/decisions based on data (Required proficiency)
Ability to convey complex or technical information in an easy to understand manner (Required proficiency)
Ability to collaborate with stakeholders at all levels (Required proficiency)
Ability to be flexible and adaptable to change (Required proficiency)
Ability to travel on a local, regional and national level as needed (Required proficiency)
Registered Nurse (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required or
Registered Nurse (New Jersey) - New Jersey State Licensing Board - upon hire - Required

Nice To Haves

Master's Degree - Preferred
At least four (4) years of nursing experience - Preferred or
Previous experience in pediatrics - Preferred
Experience working with adolescents, HIV, sexual health, and/or substance use is preferred.

Responsibilities

Coordinate care with referring clinicians and referral patients to simplify access and enhance communication and the patient/family experience at CHOP.
Coordinate a plan of care for referral patients and be the person of contact with their referring health care provider to simplify access, enhance communication and the patient/ family experience
Coordinate a plan of care for new patient referral and serve as primary contact for referral source (referring health care provider and patient)
Collaborate with all appropriate CHOP departments to strengthen relationships and facilitate the referral process
Assure all pertinent records and studies are available for review; this includes prior testing, imaging and rehabilitation therapies
Provide the patient/family and the referring physician with updates and pertinent medical information
Patient Scheduling functions: assists schedulers and coordinators in scheduling appointments, both new and follow up, radiology tests, etc.
Develop and Implement strategies to increase utilization of CHOP’s specialized programs and health care providers within the department where applicable
Identify and evaluate new markets, to include statistical analysis of potential markets, estimates of growth, identification of client needs, and competitive analysis
Identify, design and implement new strategies that will increase service utilization. Maintain a thorough knowledge of the market and assist in the development of marketing strategies
Develop, refine and update referral tools such as patient family education, educational videos and Web Site.
Develop and maintain relationships with local School Re-entry Programs, as well as school nurses and other school officials where applicable
Network with patients / families through developing a social media support group strategy, organizing support groups, leveraging national and local organizations, and encouraging word of mouth marketing
Develop and maintain physician/referral contact database
Capture, track and develop reporting mechanisms on key indicators
Help to develop and maintain specialized care registries
Help to maintain EMR templates and update as necessary
Participate in the triage and possible enrollment of patients into research studies
Additional duties as deemed necessary.