Patient Health Navigator - High Impact HIV Prevention

Family Health Centers of San Diego • San Diego, CA

3d • $21 - $27

About The Position

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. General Job Description Under limited supervision, provides direct and indirect patient services to support linkage and maintenance in care, including completion of internal and external referrals, for the assigned program(s). Duties may vary depending on specific assignment, but in addition to direct patient interaction, may include patient quality improvement projects, improving retention in healthcare, or other health areas. Collaborates with a multi-disciplinary team and deals with a diverse group of customers, patients, and visitors, as well as, internal contacts at all levels of the organization. May have assigned caseload of clients. Engages in team approach to client care, and may coach, mentor, or lead teammates on special projects.

Requirements

• 2 years of experience with health education or working in the medical/health related field
• High School diploma (or GED equivalent) required.
• Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements
• Traveling between sites and other locations is required as an essential function of the job.
• Must have a car, a valid California driver’s license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required.
• California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency.
• Ability to exercise discretion and maintain confidential information.
• Ability to relate well with team members, coworkers and other departmental staff.
• Strong skills in computer applications and software.
• Strong verbal and written communication skills, including the ability to communicate effectively with those who speak English as a second language.

Nice To Haves

• Bachelor's degree in social work, public health, science, or other related degree preferred.
• Specific Certifications may be required or preferred depending on assignment (ie:, CA HIV Test Counselor, limited CPT certification for waived testing, etc.)
• Bilingual (English/Spanish) may be required depending on assignment.
• Knowledge of adult health coaching and outreach techniques, best practices and tools.
• Knowledge of current health science theories and best practices, and ability to translate best practices into meaningful, culturally appropriate resources.
• Knowledge of health and social service systems in San Diego County is preferred
• Knowledge of issues related to HIV, Hepatitis, and Latino population healthcare management; knowledge of issues related to living with Hepatitis.
• Knowledge of the community resources, health and social service systems in San Diego County, specifically in regards to Hepatitis.
• Knowledge of the practices, tools, and scope of practice for a Medical Assistant; ability to competently perform tasks within scope of practice.

Responsibilities

• Acts as a liaison between internal and external customers, including patients, other FHCSD service staff and other service providers, for the purpose of improving patient/client quality of care and flow.
• Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards; in addition, documentation complies with all grant funder and patients' insurance requirements
• Works in collaboration with all members of the healthcare and departmental program on retention in care, appointment completion and identifying barriers to care (i.e.: QI Projects, Case Reviews).
• Engages in patient interactions via telephone and in person to identify and meet patient needs, including provision of assisted and unassisted referrals, resources and follow-up; depending on patients presenting needs.
• Performs general clinical tasks, as assigned, which may include filing, processing paperwork, data entry, scanning/photocopying, agenda creation and minutes, encounter reports, scheduling and similar tasks.
• Uses discretion during all interactions to answer both routine and complicated questions; forwards issues to appropriate person.
• Handles confidential and routine information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED