Patient Navigator - HIV Services (Bilingual)
About The Position
The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve. We are currently looking for qualified candidates for our Patient Navigator - HIV Services role. Please note: This role requires applicants to be bilingual in English and Spanish. This position reports to the Lead Care Manager and Social Services Supervisor is a Regular, Full Time, Non-Exempt role with an hourly range of of $27.46 to $29.52 with full benefits. Primary Objective: The Patient Navigator is a core member of the Clínica Esperanza HIV Services Team and Integrated Case Management Program, supporting patients in navigating healthcare systems to ensure timely access to coverage, medications, specialty care, and coordinated services. This role is designed for collaboration and cross-training, working closely with providers, nurses, care managers, and administrative teams to provide seamless care coordination, shared coverage, and continuity of patient services. The Patient Navigator may be asked to assist in conducting screenings, develop care plans, coordinates referrals, and documents services in the Epic electronic health record (EHR).
Requirements
- Associate Degree in Health Education, Counseling, Social Services, Public Health, or a related field or a combination of education and relevant experience equivalent to an associate degree.
- Two years of experience in care management, patient navigation, health education, insurance registration, or eligibility services.
- Bilingual in English and Spanish
- Proficiency with Epic EHR or similar electronic health or care management systems.
- Strong interpersonal and documentation skills
- Ability to work effectively in multicultural settings.
- Basic computer proficiency (Microsoft Office and database systems)
Nice To Haves
- Experience in HIV services, Ryan White programs, or community health
- Work with underserved populations (homelessness, substance use, chronic illness)
- Training in motivational interviewing, trauma-informed care, and harm reduction
- Experience creating care plans and conducting structured screenings
- Epic EHR experience strongly preferred
- Lived experience navigating healthcare systems valued
Responsibilities
- Enroll and renew patients in the AIDS Drug Assistance Program (ADAP)
- Assist patients with Medi-Cal, Covered California, and other insurance programs
- Support participation in the Office of AIDS Health Insurance Premium Payment (OA-HIPP) program
- Educate patients on benefits, eligibility, and healthcare systems
- Conduct Enhanced Care Management (ECM) and social needs screenings
- Collaborate with clinical teams to develop, update, and monitor individualized care plans
- Support MNHC registration renewals and eligibility updates
- Crosstrain to provide coverage for care management and navigation functions
- Submit specialty referrals in coordination with providers and nursing team
- Verify insurance coverage and authorization requirements
- Initiate and track prior authorizations
- Schedule, confirm, reschedule, and cancel appointments
- Communicate referral instructions and status to patients
- Document all screenings, care plans, referrals, and services in Epic EHR
- Maintain HIV Care Connect and required program databases
- Track enrollment and referral outcomes
- Participate in multidisciplinary team meetings and case reviews
- Provide team coverage during staff absences and peak service periods
- Prepare reports, audits, and performance data as required
Benefits
- Annual 4% COLA increase
- 401(k) retirement savings plan includes a company contribution
- Vacation: 2 weeks annually (increases to 3 weeks after 5 years, and 4 weeks after 8 years)
- Paid educational leave: 40 hours annually
- Medical insurance: zero out-of-pocket expense under the base plan
- Dental and vision insurance provided at no cost to the employee
- Life insurance includes a free basic policy with an optional voluntary plan
- Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
- Flexible spending accounts for health and dependent care expenses
- Commuter benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
