Nurse Navigator - Global Services

Children's National Hospital

35d • $77,584 - $129,293 • Onsite

About The Position

This Nurse Navigator role supports the international patient traveling to Children’s National for care. The role will partner with patients, families, multidisciplinary care teams, and referring entities (governmental sponsors, payors, referring providers, etc.) to improve patient outcomes, facilitate smoother transitions within the Children’s National inpatient and outpatient settings, and serve as an advocate and care coordinator for our international patients. The Nurse Navigator partners collaboratively with various interdisciplinary specialty team members and coordinates a patient care and communication plan for patients with assigned patient population to ensure continuity of care with compassion, commitment, and connection. Under the supervision of the healthcare providers, they provide patient education related to illness and planned treatment. Ensures continuity of care is maintained and staff, patient, parent safety is a priority. Ensures continuity of care is maintained, and service excellence is a priority.

Requirements

• BSN (Required)
• 4 years of nursing experience (Required)
• 1 year of demonstrated experience in a charge nurse role in a comparable setting. (Required)
• 1 year of recent pediatric experience in a comparable setting. (Required)
• 1 year of demonstrated nursing leadership experience. (Required)
• Registered Nurse in District of Columbia (Required Upon Hire)
• Basic Life Support for Healthcare Provider (BLS) (Required Upon Hire)

Nice To Haves

• Master's Degree (Preferred)

Responsibilities

• Work closely with multidisciplinary teams in all specialty areas to coordinate the patient’s care plan and ensure proper communication.
• Continuously perform patient/family assessments as necessary to ensure needs are met.
• Utilize telephonic communication to triage patient concerns and follow-up with patient and parent as needed.
• Participate in rounds and patient conferences to better meet the care needs of surgical care patients; demonstrate collaboration with multidisciplinary team including case management and inpatient areas for patient admission, discharge, home care and postoperative follow-up care.
• Demonstrate comprehensive knowledge related to surgical care patients; provide support and counseling, as appropriate to the clinical situation.
• Use clinical protocols and evidence-based nursing knowledge to assist patients and families access to appropriate specialists.
• Assist patients and their families in obtaining referrals to needed specialists from primary care physicians.
• Communicate with all members of the healthcare team on behalf of the patient and family.
• Communicate with referring physicians offices as required by the patient and care provider.
• Manage and evaluate referral sources and follow up experience summary.
• Demonstrate therapeutic communication skills by adapting techniques for specific situations.
• Effectively manage conflict resolution.
• Serve as a consumer advocate for patient/family concerns; ensure adherence by self and other staff to department and hospital policies.
• Proactively develop and enhance processes with the goal of improving the clinical experience for referred patients and families and referring heath care professionals.
• Collaborate with multidisciplinary team to patient rounds and patient conferences to better meet the care needs of assigned patients; demonstrate collaboration with multidisciplinary team for patient admission or ambulatory hospital encounter, discharge, home care, community and school based services, and follow-up care.
• Leverage the existing care resources to manage patient care across the continuum to avoid duplication of effort to provide efficient care and support.
• Communicate with referring healthcare professionals and referral sources as required.
• Continually evaluate with the care team the patient coordination and processes to identify opportunities for improvement in all aspects of the patient and family experience.
• Leverage the navigation process to help connect the family with their assigned medical team.

Benefits

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
• Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level