Nurse Navigator 2

University of Miami•Miami, FL

1d•Onsite

About The Position

The Department of Interventional Radiology is currently seeking a full time Nurse Navigator to work in Miami. The Nurse Navigator 2 Educates patients and their families about their diagnosis and assures timely scheduling of the first appointment, and coordination of care after, and supports the patient throughout the care continuum. The Nurse Navigator 2 liaises between patients, families, caregivers, and the multidisciplinary care team to provide appropriate information and resources during the diagnostic evaluation. The incumbent demonstrates a commitment to quality patient care, implements creative and innovative ways to meet the diverse needs of the patients, and ensures best practices.

Requirements

Bachelor’s degree in relevant field required
Minimum 3 years of relevant experience required
Valid State of Florida RN license required
Refer to department description for applicable certification requirements
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Responsibilities

Triages new patient appointments to the appropriate provider(s) and assures timely scheduling of initial appointments.
Reviews outside medical records for appropriate scheduling.
Assess barriers to care and refers to support services, local, and national organizations when needed.
Educates on the treatment plan for patients based on diagnosis.
Supports patients throughout the care continuum.
Counsels individuals and patients on positive health practices.
Collaborates with a multidisciplinary team of experts to outline the best treatment for patients.
Performs holistic evaluation of specialty population, making use of enhanced proven techniques and procedures to achieve better results.
Implements the improvement of patient care, and healthcare policies and resources.
Mentors other healthcare professionals by functioning as a preceptor or coordinating preceptors for visiting professionals, students, new graduates, and orienteers.
Maintains professional knowledge by affiliating with professional and technical organizations, and participating in applicable continuing education programs, conferences, seminars, and workshops.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Manage and respond to Interventional Radiology Advanced Practice Provider (APP) communications including emails, phone calls, and secure chats, ensuring timely follow-up and coordination of patient care activities.
Facilitate peer-to-peer reviews and prepare comprehensive appeal letters to support authorization and coverage for medically necessary procedures.
Conduct outreach to new patient referrals via phone and email to coordinate and schedule visits, ensuring a seamless onboarding and care navigation experience.
Request and review external medical records and imaging for appropriate scheduling.
Participates in coordination of the plan of care with the multidisciplinary team, promoting timely follow-up on treatment and supportive care recommendations.
Communicates with APPs and physicians as needed by phone, emails or in person for new patient referrals and scheduling priorities.
Must be able to perform job duties as an independent professional and as a team player; organizational skills sufficient to set own priorities and facilitate work team progress.
Scan external records / request in media and transcribe patient orders as requested.
Responds to and resolves patient and family/caregiver concerns and works in collaboration with APP and patient experience.
Maintains professional knowledge by affiliating with professional and technical organizations, and participating in applicable continuing education programs, conferences, seminars, and workshops.
Other duties as needed.