Nurse Manager, Spinal Cord Injury Unit

University of Maryland Medical System•Baltimore, MD

5d•Onsite

About The Position

Under general administrative direction, the Nurse Manager is accountable for the delivery of patient care services which support the strategic plan of the organization and achieves clinical, financial and service quality objectives in one or more clinical units or care delivery sites in accordance within the scope of practice, professional, and regulatory standards. This role is accountable for the quality of clinical services delivered for the competency and performance of nursing staff and for designating and maintaining systems to support interdisciplinary team functioning. The Nurse Manager serves as a key participant in organizational teams and workgroups. Must demonstrate the knowledge and skills necessary to provide care appropriate to the age, culture, ethnicity, and specific individual diagnostic needs of the patients served in his/her department.

Requirements

Licensure as a Registered Nurse in the state of Maryland, or eligibility for licensure due to Compact state agreement outlined through the MD Board of Nursing is required.
CPR certification is required.
BSN required.
Minimum of four (4) years professional/supervisory experience involving competence in the clinical setting is required.
Must have knowledge and proven performance in meeting professional standards.
Highly proficient skills in directing, managing and coaching the work of supervisory, clinical and support staff; assigning work priorities; auditing work quality; orienting, educating and implementing professional standards.
Ability to analyze financial data.
Demonstrated/documented highly effective interpersonal, verbal and written communication skills.
Demonstrated excellent customer relations skills.
Ability to learn and apply computer systems in order to manage patient information.

Nice To Haves

Certification in area of specialty preferred
Master’s degree with management coursework preferred

Responsibilities

Develops, manages and evaluates the system of care delivery and clinical services for areas of responsibility which meets clinical, financial and service quality objectives.
In collaboration with the interdisciplinary team, assesses requirements for care delivery systems to meet the changing patient population requirements. Plans strategies and services to meet clinical program objectives. Communicates long and short term plans and objectives to staff.
Ensures excellence of clinical practice and patient care services, including meeting or exceeding customer requirements, improving clinical outcomes and achieving productivity and expense reduction goals.
Assures that programs, services and staff performance meet regulatory requirements and professional standards.
Directs professional practice partnership(s) which are designed around the requirements of the customers (patient, physician, and payors) and which involves staff in decision making and unit/hospital opportunities.
Develops effective administrative, coordination and communication systems. Ensures effectiveness of unit operations.
Uses a variety of data and information resources to assess evolving program requirements and evaluate program performance. Collaborates with interdisciplinary team members to assess, redesign, and continually improve effectiveness and productivity of clinical programs.
Assumes a leadership role in managing the quality of services provided at the unit level and within the organization at large.
Implements systems to assess and respond to customer perception of care/services. Is visibly involved in obtaining customer feedback, incorporating customer requirements into service design and requiring staff performance which meets customer requirements.
Implements systems to manage and improve performance of unit level processes and to improve the performance, consistency and coordination of the provision of care.
Teaches and coaches staff in effective process analysis and improvement techniques and in using data to assess and improve unit performance.
Manages human and fiscal resources to meet financial goals and achieve identified outcomes.
Effectively participates in the development, communication, monitoring, and management of unit salary, non-salary and capital budgets.
Effectively incorporates patient care requirements, physician practice patterns/input and payor requirements into a cost effective unit based care delivery system.
Assures maximal effectiveness and efficiency of staffing plan for unit, including skill mix and scheduling. Develops staffing systems which respond effectively and quickly to changes in patient volume, acuity or service demands.
Develops and implements clinical utilization strategies which support the patients served, discharge planning and case management.
Develops and implements effective human resource management strategies.
Directs systems for recruitment, selection, orientation, competency validation, professional development, ongoing education and staff recognition.
Creates effective performance management systems which provide clear expectations to staff in all roles, support staff participation in peer feedback and effectively address individual and group performance outcomes.
Creates an atmosphere which fosters teamwork and open communication among staff. Models effective behaviors as a facilitator, coach and leader.
Creates a climate which values and supports diversity and demonstrates career development of all staff.
Effectively uses, interprets, applies and communicates data and information from multiple sources which effect unit based programs. These data sources include financial reports, clinical and program quality data, human resource data and information from the external market. Effectively interprets changes in key indicators for staff and directs staff in applying information to changes at the unit level.
Demonstrates leadership in supporting the implementation of automated clinical and administrative information management systems. Facilitates staff and physician efforts to incorporate information technology into practice. Directs the implementation of unit level process changes to facilitate implementation and realize the value of automated systems.
Interprets organization goals and objectives to staff. Translates organizational mission, values, strategic plan, priorities and goals at the unit level. Identifies implications of external environment for the organization and the unit. Facilitates staff discussion and response to issues which effect nursing practice and care delivery.
Supports innovation in clinical practice and care delivery systems by staying current with innovations and literature in healthcare and care delivery. Disseminates and incorporate research findings into practice. Supports data-based ideas and innovations generated by staff and interdisciplinary research projects at the unit level.
Ensures patient safety in the performance of job functions and through participation in hospital, department or unit safety initiatives.
Takes action to correct observed risks to patient safety.
Reports adverse events and near misses to appropriate management authority.
Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.