Nurse Manager (10033)

Baltimore Crisis Response, Inc•Baltimore, MD

20d•$100,000 - $115,000

About The Position

Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive behavioral health crisis response system. Since 1992, we have provided timely, community-based services for individuals experiencing mental health and substance use crises. Our Community-Based Residential Crisis Services Program delivers responsive, person-centered care in partnership with community providers, first responders, and healthcare systems—meeting individuals where they are during their most vulnerable moments. We are seeking a Nurse Manager to oversee nursing operations within our Community-Based Crisis Services Program. In this leadership role, you will guide clinical practice, supervise nursing staff, and ensure the delivery of high-quality, compassionate care to individuals experiencing mental health and/or substance use crises. The Nurse Manager will collaborate closely with the Medical Director and Clinical Director of Residential & Outpatient Services, as well as community partners and internal crisis teams, to strengthen service delivery and promote best practices in crisis care. This role is ideal for a clinically strong, mission-driven nurse leader who thrives in dynamic, fast-paced environments and is passionate about community-based crisis response.

Requirements

Bachelor of Science in Nursing (BSN)
Active Registered Nurse (RN) license in the state of Maryland
Minimum of 5 years of nursing experience, including at least 2 years in a leadership role within mental health, crisis services, or emergency care
Strong clinical judgment and ability to make timely decisions in crisis situations

Nice To Haves

Master’s degree in Nursing, Healthcare Administration, or a related field
Psychiatric-Mental Health Nursing Certification (PMH-BC) or Crisis Intervention certification
Experience in community-based crisis or behavioral health programs

Responsibilities

Provide clinical oversight, guidance, and mentorship to nursing staff and interdisciplinary team members.
Ensure efficient daily operations of crisis services, including intake, assessment, care planning, stabilization, and discharge processes.
Deliver direct nursing care and clinical interventions during critical incidents as needed.
Develop and implement quality improvement initiatives to ensure adherence to clinical protocols, safety standards, and regulatory requirements.
Ensure compliance with all local, state, and federal regulations related to patient care, confidentiality, and program operations.
Lead, supervise, and support nursing staff to ensure adequate coverage, training, and professional development.
Conduct performance evaluations, provide coaching and feedback, and foster a positive, accountable team culture.
Collaborate with Mobile Crisis Teams to assess, manage, and respond to behavioral health crises in a timely manner.
Build and maintain strong partnerships with community healthcare providers, mental health agencies, law enforcement, and other stakeholders.
Collect, analyze, and report on key performance indicators (KPIs) related to patient outcomes, program efficiency, and community impact.
Use data to inform program improvements, staffing needs, and resource allocation.
Ensure staff are trained and prepared to respond to medical emergencies, psychiatric crises, and trauma situations.
Participate in emergency response planning and continuous readiness efforts.