Nurse Manager

Wyckoff Heights Medical Center•New York, NY

19d

About The Position

The Ambulatory Care Nurse Manager is responsible for planning, implementing, and coordinating ambulatory care services, and for managing personnel to ensure effective patient care. As a key member of the site leadership team, the Nurse Manager focuses on quality care and serves as a role model for staff. Key responsibilities include fostering a multidisciplinary team approach to patient care, conducting performance evaluations, and addressing problems to enhance processes. The Nurse Manager responds to patient and staff needs, assists with clinical and legal issues, and collaborates with departments to improve service excellence. They oversee staffing needs, prepare schedules, manage budgets, and participate in recruitment. The Nurse Manager also works with Materials Management for supplies and maintains effective communication with staff. They implement conflict-resolution strategies and foster a positive work environment that emphasizes teamwork and the core values of compassion, dignity, inclusivity, and respect. Additionally, they maintain staff licensure records and facilitate orientation to ensure competent performance. Demonstrates clinical knowledge and skills in supervision and directs staff in its application. Provides direct patient care as needed to meet patient needs or to role-model behavior. Establishes/maintains processes to promote a multidisciplinary team approach in developing, implementing, and evaluating patient care and/or family education. Conducts performance management monitoring and participates in problem identification and solutions to improve key processes/systems/patient care, shares results in staff meetings. Encourages staff participation in performance management activities. Participates on a voluntary or appointed basis in inter-departmental and inter-disciplinary committees to improve patient care. Investigates incidents and occurrences and institutes corrective action as appropriate. Promotes a safe and risk-free environment for patients and staff. Responds to patient/family needs in a timely, positive manner and ensures service excellence among all staff. Acts as a resource for staff for clinical/legal issues, and regulatory & policy matters. Refers as appropriate. Responds to staff, provider, and patient satisfaction needs and identifies and implements solutions in collaboration with related departments as needed. Plans for staffing needs of the sites on a long- and short-term basis, adjusted based on workload and other staffing variables to maintain safe, efficient care effectively. Prepares clinical support staff schedules promptly. Monitors appropriate use of benefit time. Approves overtime for nurses and medical assistants. Monitors site staffing to budget, overtime/agency use, and provides justifications as needed. Interview and recommend applicants for clinical support positions with the site director and nurse recruitment. Counsels and coaches clinical support staff concerning their work performance and development; holds staff accountable for performance. Establishes work performance and clinical competency of personnel on a timely basis and makes recommendations for promotions, transfers, and discharges. Takes corrective action and/or disciplinary action with staff in collaboration with human resources. Collaborates with Materials Management and Purchasing to obtain appropriate supplies and equipment and ensures proper utilization and maintenance of these items on the unit. Monitors budget in collaboration with the site director. Participates in the annual staffing/plan budget review process. Maintains effective, ongoing, and timely communication with staff and maintains records of meetings. Utilizes effective conflict resolution strategies when dealing with staff, providers, patients, and family members. Establishes a pleasant work environment conducive to teamwork, growth, and recognition. AssimiLates core values of compassion, dignity, inclusivity, and respect throughout all processes and interactions. Serves as a liaison to all other departments at Wyckoff Hospital and demonstrates effective team building and problem-solving strategies in interactions. Maintains records on licensure and certifications of the staff. Facilitates and ensures personnel orientation to the site. Plans for experience are needed to perform competently. Makes recommendations on staff educational needs and independently and in conjunction with others plans educational activities. Maintains clinical in-service attendance record. Participates in the clinical leadership development of employees in their area. Ensures staff compliance with annual mandatory in-service training, e.g., Environments of Care, Infection Control, etc. Identifies and meets learning needs to maintain competency and respond to new clinical management expectations. Demonstrates high levels of collaboration and teamwork Provide clear directions to employees. Demonstrates effective coaching and staff development. Speak and write clearly and in a well-organized manner. Demonstrates flexibility in shifting priorities and rapid change. Consider a wide range of factors when making decisions; develop business plans to meet customer needs; adjust actions and decisions to focus on critical strategy issues. Gathers relevant information systematically to generate solutions; adept at using statistical/financial information to solve problems; grasps complexities and perceives relationships between issues. Understands broad organizational and business issues; has and uses cross-functional knowledge; knows how to get things done and whom to involve and when. Demonstrates awareness of and respect for coworkers' and patients' cultural backgrounds. Supports departmental goals and objectives by developing and implementing divisional goals, developing special programs in conjunction with divisional leadership, and preparing annual and other reports as required. With other members of the Senior Nursing Management team, uses available utilization data to determine the division's overall staffing needs; works with clinical and non-clinical Managers to develop staffing plans and schedules, and to maintain appropriate staffing levels and staffing mix for units; monitors compliance. Selects, hires, and supervises Nurse Managers and Assistant Nurse Managers and participates in the selection and hiring of other ancillary clinical staff; initiates disciplinary action, including terminations; carries out annual performance appraisal of employees, recommending promotions, raises, etc. Conducts divisional and leadership staff meetings to review patient care issues, communicate changes in policies and procedures, and implement corrective action as necessary. Provides clinical supervision, guidance, and professional development of nursing staff. Evaluates clinical support staff structure, proposes and coordinates changes. Coordinates interrelationships of outpatient/inpatient referral system, ancillary support services, inter-clinic services, and agency communication. Promotes and enforces a culture of safety and ensures appropriate patient safety standards and guidelines are implemented throughout the delivery of health care. Assist divisional management in developing clinical and other information and resources to assist clinical and non-clinical Managers in directing their areas efficiently and allocating resources appropriately to provide therapeutic and effective patient care. Provides and communicates information to members of the healthcare team on a variety of clinical and administrative matters (e.g., new products, equipment, and techniques); makes recommendations to management on implementation and/or acquisition of new products/techniques; conducts in-services as required. Acts as liaison with medical staff, the Chairman, and other departments. Directs the maintenance of departmental facilities, equipment, supplies, and materials in a condition to promote efficiency, health, comfort, and safety of patients and staff. Reviews standards and related policies and procedures for compliance with regulatory agency requirements; recommends and implements changes as required; ensures changes are communicated to staff; and monitors and reviews departmental and unit compliance with reporting requirements. Works with Nursing leadership and members of the healthcare team to develop, monitor, implement, and evaluate nursing standards. Works with other members of the nursing senior leadership team to develop performance improvement and patient safety programs, reviews, monitors, clinical indicators, utilization issues, and other related matters, and provides information and reports as required by the medical center and regulatory agencies Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards. Assures practices and employees comply with all applicable laws, regulations, standards, and other requirements imposed by any level of government or regulatory agency, including but not limited to TJC, OSHA, and the DOH. Performs other related duties as assigned.

Requirements

Bachelor’s degree in nursing
Minimum of 3 years of ambulatory care experience required in a relevant clinical area, including at least 2 years of supervisory experience
Current NYS License as RN Required
Registration or BLS required
Infection Control Certificate required

Nice To Haves

Master’s degree

Responsibilities

Planning, implementing, and coordinating ambulatory care services
Managing personnel to ensure effective patient care
Fostering a multidisciplinary team approach to patient care
Conducting performance evaluations
Addressing problems to enhance processes
Responding to patient and staff needs
Assisting with clinical and legal issues
Collaborating with departments to improve service excellence
Overseeing staffing needs
Preparing schedules
Managing budgets
Participating in recruitment
Working with Materials Management for supplies
Maintaining effective communication with staff
Implementing conflict-resolution strategies
Fostering a positive work environment that emphasizes teamwork and the core values of compassion, dignity, inclusivity, and respect
Maintaining staff licensure records
Facilitating orientation to ensure competent performance
Demonstrates clinical knowledge and skills in supervision and directs staff in its application
Provides direct patient care as needed to meet patient needs or to role-model behavior
Establishes/maintains processes to promote a multidisciplinary team approach in developing, implementing, and evaluating patient care and/or family education
Conducts performance management monitoring and participates in problem identification and solutions to improve key processes/systems/patient care, shares results in staff meetings. Encourages staff participation in performance management activities
Participates on a voluntary or appointed basis in inter-departmental and inter-disciplinary committees to improve patient care
Investigates incidents and occurrences and institutes corrective action as appropriate
Promotes a safe and risk-free environment for patients and staff
Responds to patient/family needs in a timely, positive manner and ensures service excellence among all staff
Acts as a resource for staff for clinical/legal issues, and regulatory & policy matters. Refers as appropriate
Responds to staff, provider, and patient satisfaction needs and identifies and implements solutions in collaboration with related departments as needed
Plans for staffing needs of the sites on a long- and short-term basis, adjusted based on workload and other staffing variables to maintain safe, efficient care effectively
Prepares clinical support staff schedules promptly. Monitors appropriate use of benefit time. Approves overtime for nurses and medical assistants
Monitors site staffing to budget, overtime/agency use, and provides justifications as needed
Interview and recommend applicants for clinical support positions with the site director and nurse recruitment
Counsels and coaches clinical support staff concerning their work performance and development; holds staff accountable for performance
Establishes work performance and clinical competency of personnel on a timely basis and makes recommendations for promotions, transfers, and discharges. Takes corrective action and/or disciplinary action with staff in collaboration with human resources
Collaborates with Materials Management and Purchasing to obtain appropriate supplies and equipment and ensures proper utilization and maintenance of these items on the unit. Monitors budget in collaboration with the site director. Participates in the annual staffing/plan budget review process
Maintains effective, ongoing, and timely communication with staff and maintains records of meetings
Utilizes effective conflict resolution strategies when dealing with staff, providers, patients, and family members
Establishes a pleasant work environment conducive to teamwork, growth, and recognition
AssimiLates core values of compassion, dignity, inclusivity, and respect throughout all processes and interactions
Serves as a liaison to all other departments at Wyckoff Hospital and demonstrates effective team building and problem-solving strategies in interactions
Maintains records on licensure and certifications of the staff
Facilitates and ensures personnel orientation to the site. Plans for experience are needed to perform competently
Makes recommendations on staff educational needs and independently and in conjunction with others plans educational activities. Maintains clinical in-service attendance record
Participates in the clinical leadership development of employees in their area
Ensures staff compliance with annual mandatory in-service training, e.g., Environments of Care, Infection Control, etc
Identifies and meets learning needs to maintain competency and respond to new clinical management expectations
Demonstrates high levels of collaboration and teamwork
Provide clear directions to employees. Demonstrates effective coaching and staff development
Speak and write clearly and in a well-organized manner
Demonstrates flexibility in shifting priorities and rapid change
Consider a wide range of factors when making decisions; develop business plans to meet customer needs; adjust actions and decisions to focus on critical strategy issues
Gathers relevant information systematically to generate solutions; adept at using statistical/financial information to solve problems; grasps complexities and perceives relationships between issues
Understands broad organizational and business issues; has and uses cross-functional knowledge; knows how to get things done and whom to involve and when
Demonstrates awareness of and respect for coworkers' and patients' cultural backgrounds
Supports departmental goals and objectives by developing and implementing divisional goals, developing special programs in conjunction with divisional leadership, and preparing annual and other reports as required
With other members of the Senior Nursing Management team, uses available utilization data to determine the division's overall staffing needs; works with clinical and non-clinical Managers to develop staffing plans and schedules, and to maintain appropriate staffing levels and staffing mix for units; monitors compliance
Selects, hires, and supervises Nurse Managers and Assistant Nurse Managers and participates in the selection and hiring of other ancillary clinical staff; initiates disciplinary action, including terminations; carries out annual performance appraisal of employees, recommending promotions, raises, etc
Conducts divisional and leadership staff meetings to review patient care issues, communicate changes in policies and procedures, and implement corrective action as necessary
Provides clinical supervision, guidance, and professional development of nursing staff
Evaluates clinical support staff structure, proposes and coordinates changes
Coordinates interrelationships of outpatient/inpatient referral system, ancillary support services, inter-clinic services, and agency communication
Promotes and enforces a culture of safety and ensures appropriate patient safety standards and guidelines are implemented throughout the delivery of health care
Assist divisional management in developing clinical and other information and resources to assist clinical and non-clinical Managers in directing their areas efficiently and allocating resources appropriately to provide therapeutic and effective patient care
Provides and communicates information to members of the healthcare team on a variety of clinical and administrative matters (e.g., new products, equipment, and techniques); makes recommendations to management on implementation and/or acquisition of new products/techniques; conducts in-services as required
Acts as liaison with medical staff, the Chairman, and other departments
Directs the maintenance of departmental facilities, equipment, supplies, and materials in a condition to promote efficiency, health, comfort, and safety of patients and staff
Reviews standards and related policies and procedures for compliance with regulatory agency requirements; recommends and implements changes as required; ensures changes are communicated to staff; and monitors and reviews departmental and unit compliance with reporting requirements
Works with Nursing leadership and members of the healthcare team to develop, monitor, implement, and evaluate nursing standards
Works with other members of the nursing senior leadership team to develop performance improvement and patient safety programs, reviews, monitors, clinical indicators, utilization issues, and other related matters, and provides information and reports as required by the medical center and regulatory agencies
Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards
Assures practices and employees comply with all applicable laws, regulations, standards, and other requirements imposed by any level of government or regulatory agency, including but not limited to TJC, OSHA, and the DOH
Performs other related duties as assigned