Nurse Manager, AC - Hillsborough Family Practice

Duke•Hillsborough, NC

2d•Onsite

About The Position

Nurse Manager, AC - Hillsborough Family Practice Duke Primary Care Hillsborough provides comprehensive, family-centered care for patients of all ages in one convenient location. Our team offers everything from annual physicals, screenings, and immunizations to sick visits, chronic condition management, and women’s health services. We also provide pediatric care, including well-child visits, school and sports physicals, and ongoing support for conditions like asthma, allergies, and diabetes. With on-site lab testing and X-rays, we make it easy for patients to get the care they need close to home.

Requirements

Bachelor's degree in Nursing is required.
Three years of nursing experience is required.
Must have current or compact RN licensure in the state of North Carolina.
BCLS certification required.

Nice To Haves

Master's degree in Nursing strongly preferred.
Nurses hired into leadership positions must obtain a leadership certification within three months of hire.
New nurse leaders who are ineligible to sit for an exam because they have not been working in a leadership role for the minimum amount of time required must complete their certification within three months of becoming eligible.

Responsibilities

Manage and coordinate patient care and personnel needs in a DUHS clinic.
Work performed involves managing multi-specialty nursing services delivered within a specified clinic.
Manage the clinic in the absence of the HealthCare Administrator/Practice Manager; be available on-call for emergencies involving the facility or staff.
Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement.
Identify clinical operational needs; manage appropriate levels of equipment and supplies, and monitor equipment maintenance.
Assess the environment and make recommendations to ensure optimal patient comfort, safety, and compliance with regulatory bodies (e.g., OSHA, JCAHO).
Develop, document, implement, and monitor written policies and procedures reflective of the ambulatory healthcare site’s mission and objectives.
Perform other related duties incidental to clinic operations.
Plan, develop, implement, and evaluate ambulatory health care services, programs, and activities.
Collaborate with the Health Center Administrator/Nurse Manager in determining fiscal requirements; submit budgetary recommendations including necessary nursing personnel and patient care materials.
Manage various personnel actions including, but not limited to, hiring, orientation, performance appraisals, promotions, and scheduling.
Counsel and conduct formal discipline of clinical staff as needed.
Collaborate in the development, implementation, and expansion of learning opportunities and skill development for all clinical staff.
Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among various clinics.
Analyze, develop, and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum, achieving desired outcomes.
Promote education for patients, patient families, and the community.
Participate in direct patient care activities as a targeted strategy for role modeling or information gathering.
Cultivate exemplary customer service throughout the organization.
Promote effective communication skills including problem-solving, assertiveness, team support, feedback, active listening, and conflict resolution.