Nurse Manager

Philadelphia Fight • Philadelphia, PA

19d • Onsite

About The Position

Philadelphia FIGHT, a Federally Qualified Health Center, is seeking an experienced Nurse Manager to support the growth, management, and clinical operations of its Community Health Centers. The role supports providers, strengthens patient care coordination, and promotes high-quality clinical services across practice locations. The Nurse Manager leads staff who triage patient communications, provide clinical guidance and education, coordinate consultations, and arrange durable medical equipment and supplies. The position also oversees complex care coordination, including specialty referrals, diagnostic testing, imaging, procedures, hospitalizations, and prior authorizations.

As a clinical leader, the Nurse Manager develops and delivers quarterly training programs for nursing and medical assistant staff, oversees CLIA competency requirements, and ensures clinical competency records are current, compliant, and appropriately documented each year. The position is full-time, Monday through Friday, 9:00 a.m. to 5:00 p.m., at Philadelphia FIGHT Community Health Centers in Philadelphia, Pennsylvania. The position is exempt and pays an annual salary of $120,000–$125,000.

Requirements

• Bachelor’s degree in Nursing.
• At least 5 years of nursing experience; outpatient primary care or FQHC experience is preferred.
• At least 3 years of supervisory experience.
• Ability to work as a servant leader.
• Basic computer skills, including desktop computing, electronic medical records, email, timesheet management, reporting, internet research, HRIS, and Microsoft Word and Excel.
• CPR certification or willingness to obtain certification within 60 days of employment.
• Discretion, initiative, and ability to maintain HIPAA compliance.
• Ability to exercise sound judgment and recognize when issues should be escalated.
• Knowledge of de-escalation methods or willingness to receive training.
• Ability to handle stressful situations while providing exceptional customer service.
• Judgment, patience, integrity, organization, and prioritization in a multitasking environment.
• Ability to work independently and complete assignments within instructions, established routines, accepted practices, and applicable OSHA, HIPAA, HRSA, CLIA, and funding-body regulations.
• Strong interpersonal and teamwork skills, attention to detail, dependability, customer service, time management, autonomy, and problem-solving skills.
• Ability to remain solution-focused and respectful in interactions with staff, coworkers, vendors, and patients.
• Excellent problem-solving and conflict-resolution skills.
• Ability to maintain a nonjudgmental attitude.

Nice To Haves

• Experience serving people with histories of incarceration, homelessness, mental illness, substance dependence, or trauma, and members of the LGBTQIA+ community or people living with HIV or Hepatitis C.
• Pediatric and adult care experience.
• Bilingual Spanish and English; strongly preferred.

Responsibilities

• Triage portal messages for adult and pediatric clinics and calls from new and current patients using Clear Triage; gather medical histories, assess urgency, refer patients to appropriate services, and communicate patient needs to providers.
• Provide individual education about diagnoses, treatment options, and self-care to patients with multiple diagnoses, complex medical regimens, or complex social needs; promote healthy lifestyle choices and disease prevention.
• Communicate with patients on providers’ behalf, including sharing normal and abnormal lab results and recommending follow-up based on provider recommendations; advocate for patient needs and continuity of care.
• Document patient-care activities in electronic medical records and appropriate databases in compliance with funding requirements and FIGHT policy timelines.
• Cover for absent Registered Nurses, including triage, therapeutic injections and vaccinations, phlebotomy, EKGs, oxygen setup, nebulizer treatments, blood glucose monitoring, urine dipsticks, and pregnancy testing.
• Assist providers with essential clinical paperwork and letters of medical necessity.
• Report and help communicate reportable-disease information to oversight bodies, including the Public Health Department and AIDS Activities Coordination Office.
• Collaborate with medical records staff to obtain urgent diagnostic, specialist, and hospitalization reports; coordinate calls and messages from outside hospitals and providers.
• Assist providers with scheduling imaging, procedures, and specialty appointments, and obtaining authorizations for off-formulary medications, diagnostic exams, specialist consultations, and hospitalizations, especially those requiring prior authorization.
• Report patient complaints or incidents, collect documentation, and work toward resolution according to management policies.
• Represent the clinic at meetings, including case conferences, Quality Management, and OSHA meetings, as well as outreach and community involvement activities when applicable.
• Develop and maintain clinical training programs, including onboarding, in collaboration with the Senior Director of Clinical Operations. Training topics include triage, care coordination, clinical counseling and patient education, clinical tasks, and ordering durable medical equipment.
• Oversee the medical supply inventory program, including protocols for ordering, disposal of expired supplies, and maintenance of clinical medical equipment.
• Sign off on clinical staff CLIA competency books annually and ensure staff retain competency in injections, point-of-care testing, and laboratory processing workflows.
• Provide individual or group refresher training to clinical staff as needed.
• Prepare mandatory reports accurately and on time.
• Meet compliance standards, complete required training, and lead or attend required team and staff meetings, monthly nursing meetings, clinical supervision meetings, and other check-ins.

Benefits

• Three weeks of paid time off, increasing to four weeks after the first year.
• 11 paid holidays.
• Comprehensive medical, dental, vision, and prescription coverage.
• Employer-funded short-term disability coverage.
• Life and Accidental Death and Dismemberment (AD&D) coverage.
• Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA), with employer contribution.
• 403(b) retirement savings plan, including basic or Roth contribution options and employer matching up to 4%.
• Discounted education options through partner Pierce College.
• Option to contribute to medical discount programs, legal services, charitable contributions, and pet insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager