Nurse Flow Manager

First Choice Community Healthcare INC•North Valley, NM

20h•Hybrid

About The Position

Under the direct clinical supervision of the site Clinical Supervisor and with administrative direction from the Health Center Manager, this role coordinates clinical staffing to ensure the efficient flow of patients through the Health Center. The Nurse Flow Manager assists providers in delivering quality patient care, including administering injections, medical treatments, patient education, care coordination, and other clinical activities.

Requirements

State of New Mexico Licensed Practical Nurse, Associate's degree (AA) or equivalent from an accredited Registered Nurse (RN) program.
State of New Mexico Licensed/Registered Nurse or licensure pending, as documented by temporary license.
CPR Certified.
Knowledge of nursing techniques and practices.
Knowledge of clinical operations and documentation.
Advanced knowledge of clinical patient intake procedures, and supervisory level/functional understanding of FCCH laboratory and pharmacy protocols.
Knowledge of patient care charts and patient histories.
Knowledge of patient evaluation and triage procedures.
Functional knowledge of word-processing, database and electronic medical record software programs.
Ability to accurately observe, assess and record symptoms, reactions, and progress.
Ability to safely lift, and physically manipulate patients.
Knowledge of appropriate procedures and standards for the administration of medications and patient care aids.
Knowledge of supplies, equipment, and/or services ordering and inventory control.
Ability to educate and communicate effectively with patients and/or families as to the nature of disease and to provide instruction on proper care and treatment while making their visit a pleasant experience.
Ability to prepare and process laboratory samples using established protocols.
Knowledge of OSHA guidelines for blood borne pathogens/sterile technique requirements.
Ability to maintain quality, safety, and/or infection control standards.
Ability to maintain calendars and schedule appointments.
Ability to use a multi-line telephone to schedule appointments and coordinate patient visits with center staff.
Ability to work independently under the general direction of a provider and follow instructions for work completion.
Ability to take the initiative to resolve patient concerns and problems.
Ability to foster a cooperative environment.
Demonstrated employee development and performance management skills.
Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments.
Demonstrated knowledge of/familiarity with all applicable compliance expectations, including TJC and/or related accreditation and certification requirements, and ability to cooperate fully and comply with laws and regulations.
Knowledge and familiar with compliance program, corporate fully and comply with laws and regulations.

Nice To Haves

Two years of supervisory experience is preferred.
Bi-lingual English/Spanish is preferred.

Responsibilities

Conducts telephone and walk-in patient in-take/triage (as appropriate to level of license).
Monitors and takes measures to ensure effective and efficient patient flow.
Works with the Health Center Manager to interview, orient, train, educate, evaluate and supervise assigned clinical support staff members.
Assists with appropriate ordering of medical supplies and equipment, makes scheduled rounds of the health center to assess inventory and needs, and coordinates with the Health Center Manager to arrange for purchase and/or repair orders.
Works with medical/lab assistants to support patient examination/treatment by FCCH providers, to include vital signs, patient interviews, and specimen collection/preparation.
Administers injections and medications as requested by the provider.
Provides/assists with other patient treatments as requested by the provider.
Performs venipuncture, lab procedures, records the results of laboratory tests in the patient record, and ensures coverage of the department.
Oversees clinic drug room function and coverage on a daily basis.
Ensures the efficiency and effectiveness of Patient Care Facilitator activities.
Assists with/prepared to take a lead role in emergency situations and reacts quickly while making effective decisions.
Assists with customer service issues.
Helps to maintain strong lines of communication between site Leadership and all clinical personnel.
Participates in staff meetings, site Leadership meetings, and organization Leadership meetings.
Establishes good working relationships with individuals of varying social and cultural backgrounds.
Works closely with site leaders and organizational leaders to develop and implement needed changes, and to enhance quality of care while achieving a high level of patient, provider, and staff satisfaction.
Maintains patient and employee confidentiality.
Performs miscellaneous job-related duties as assigned.