Nurse Case Manager

Cencora•Quebec, AB

3d•Remote

About The Position

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Requirements

A Diploma in health care or a related field, with a preference for Bachelor’s degree
Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required.
Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields.
Ideal candidates should be nurses with healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry.
Fluency in French and/or English may be required depending on program and geographic location.

Responsibilities

Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph.
Assist patients and caregivers in conducting assessments related to Patient Support services.
Act as a liaison between patients, families and health care providers related to medication access.
Address general inquiries regarding program services, disease states, or product related queries based on provided materials.
Offer continuous support on disease states or product-related questions to ensure patient adherence.
Refer the patient to their healthcare providers for clinical questions beyond program materials.
Document patient information and interactions within the electronic patient record.
Conduct ongoing file review and updates to reflect patient journey.
Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options.
Ensure patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy.
Participate in specialized training sessions for specific therapies provided by the pharmaceutical team.
Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed.
Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution.
Maintain clear communication with the manager, team and the client regarding the management of patient cases.
Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes and inter-departmental processes.
Report Adverse Events / Severe Adverse Events following program procedures.
The Nurse Case Manager will also be assigned other duties and tasks as required from time to time.
May be required to be on standby/ on call as part of this role.

Benefits

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
training programs
professional development resources
opportunities to participate in mentorship programs
employee resource groups
volunteer activities