Nurse Case Manager (Central Region)

Intellia•Cambridge, MA

12h•Remote

About The Position

The Nurse Case Manager (NCM) is a licensed Registered Nurse and senior individual contributor responsible for providing high-touch, non-promotional clinical education, care coordination, and access support to patients, caregivers, and healthcare providers throughout therapy initiation and ongoing management. This role supports a rare disease population and sits at the intersection of Patient Support and Access, Market Access, and Clinical Operations. The NCM role is designed for an experienced nurse with deep expertise in specialty pharmacy workflows, reimbursement processes, and complex patient journey coordination.

Requirements

Provide high-touch, non-promotional patient education and care coordination
Navigate benefits verification, prior authorizations, and appeals
Coordinate care across providers, specialty pharmacies, and internal teams
Identify and resolve individual access and care barriers
Communicate clearly with patients, caregivers, and healthcare providers
Document cases accurately in CRM or case management systems
Complex problem-solving and care coordination
Excellent written and verbal communication skills
Cultural sensitivity and compassionate patient care
Ability to work independently in a field-based environment
Active, unrestricted U.S. Registered Nurse (RN) license
Bachelor’s degree required
Minimum 8 years of nursing experience in healthcare or biotech industry
At least 5 years of case management experience, preferably in rare diseases or specialty therapeutics
Deep understanding of rare disease pathophysiology and treatment protocols
Adherence to HIPAA, pharmacovigilance, and company policies
Ability to manage case load and escalate appropriately

Nice To Haves

BSN preferred
Experience with infusion therapies and specialty pharmacy coordination preferred
Experience with rare disease or gene therapy drug launch preferred
Demonstrated experience in patient education and on-label clinical communication

Responsibilities

Serve as a primary point of contact for patients and caregivers, providing non-promotional education, care coordination, and ongoing support across the treatment journey.
Educate Patients and caregivers on therapy initiation processes, administration considerations, one-time treatment expectations and program resources within approved scope.
Provide high-touch, empathetic support tailored to the needs of patients living with a rare, chronic condition.
Identify treatment journey risks, care gaps, or psychosocial barriers and proactively coordinate appropriate support or escalation.
Provide education and support within approved program boundaries and does not replace or supersede the treating healthcare provider.
Guide and coordinate benefits verification, prior authorization, and appeals activities in collaboration with internal access teams, specialty pharmacies, and external partners.
Support the PAL team working with healthcare providers and office staff by clarifying coverage pathways, documentation requirements, and next steps for access resolution.
Proactively identify access barriers, delays, or payer-related challenges and collaborate cross-functionally to drive timely resolution.
Coordinate with specialty pharmacies, infusion centers, and internal teams to support timely therapy initiation and coordination of care.
Track case progression from enrollment through therapy initiation and long-term follow-up requirements.
Support transitions of care and ongoing coordination as patient needs evolve.
Maintain accurate, timely, and compliant case documentation within CRM and case management systems.
Manage assigned case load effectively while prioritizing high-risk or complex patient cases.
Escalate complex cases according to established workflows and collaborate with cross-functional partners to resolve issues.
Capture and communicate patient, caregiver, and provider insights to support continuous program improvement and operational optimization.
Adhere to all company policies, standard operating procedures, and compliance requirements.
Maintain strict patient privacy and confidentiality in accordance with HIPAA and applicable regulations.
Fulfill all pharmacovigilance and adverse event reporting obligations in a timely and compliant manner.
Operate within non-promotional guidelines and approved program scope at all times.