Nurse Case Manager (NCM)

KSA Integration • Wilmington, NC

12d • Hybrid

About The Position

KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions. They are a growing government contractor known for customer service, performance, and continuous improvement, recognized with awards like Inc. Best Workplaces and Best for Vets List. This position supports the USARC Psychological Health Program as a Nurse Case Manager (NCM), providing clinical case management, health promotion, and consultation services to RC Soldiers. The NCM will work as part of the regional PHP team to coordinate care across TRICARE and the VA, contributing to overall RC readiness. This position is contingent upon contract award.

Requirements

• Associate Degree of Nursing (ADN) minimum; graduate of an ACEN- or CCNE-accredited nursing program.
• Current, valid, unrestricted Registered Nurse (RN) license in the state of performance; must obtain licensure in any additional state where telephonic services are provided.
• Active certification in one of the following: Certified Case Manager (CCM – CCMC); Certified Disability Management Specialist (CDMS); Certified Rehabilitation Registered Nurse (CRRN); Certified Occupational Health Nurse (COHN or COHN-S); Advanced Certification in Continuity of Care (ACCC); Certified Rehabilitation Counselor (CRC); Nurse Case Manager (RN-NCM – ANCC); or Care Manager Certified (CMC).
• Minimum 2 years of experience as a registered nurse case manager within the last 3 years.
• Experience in complex organizational environments; familiarity with military culture, TRICARE, and VA health systems strongly preferred.
• Clear LEIE, TRICARE sanction query, and FBI/state background check required.
• U.S. citizenship or authorized work status; ability to obtain CAC (Tier 1 investigation).

Nice To Haves

• Prior experience supporting military servicemembers, veterans, or RC/National Guard populations.
• Familiarity with TRICARE, VA case management processes, and Soldier Readiness Processing (SRP).

Responsibilities

• Conduct clinical case management assessments; develop, implement, and monitor individualized care coordination plans for RC Soldiers with complex medical and behavioral health needs.
• Coordinate referrals and follow-up across TRICARE, VA, and civilian providers; serve as liaison between Soldiers, commanders, and health care systems.
• Provide health promotion education and psychoeducation at Yellow Ribbon Programs, SRPs, resource fairs, and other RC events.
• Consult with Commanders and supervisors on individual Soldier health issues affecting readiness; provide verbal reports to COR within one day and written summaries within one week.
• Participate in critical incident response (TEM, CISI) if qualified; investigate and analyze circumstances surrounding incidents upon the Commander's request and recommend preventive actions.
• Plan and coordinate regional case management meetings; liaise with other behavioral health programs, boards, and directives.
• Maintain accurate case records and documentation in compliance with applicable regulations; submit data for monthly MSR reporting.
• Adapt to varied shift assignments and schedule requirements as directed by RC Command and COR.
• Maintain RN licensure in each state where services are delivered; maintain active case management certification throughout contract performance.

Benefits

• Medical, Dental, Vision (82% of employee’s premium paid by company, 25% towards dependents)
• HSA / FSA Medical Plans
• PTO
• Flexible Work Environment and Encourage Work/Life Balance
• 401K with Company Match
• Observes all federal holidays
• Professional Development/Tuition Reimbursement Program
• Annual Career Development Process

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree