Nurse Care Manager - Team Lead

Patient First•Glen Allen, VA

13d•$37 - $51•Onsite

About The Position

Patient First is seeking a Nurse Care Manager - Team Lead to join their team. This role involves acting as a resource for Nurse Care Managers, ensuring timely resolution of patient inquiries, monitoring medical records, and providing feedback to staff. The Team Lead will also be responsible for ensuring staff adherence to schedules, assisting with performance evaluations, maintaining licensure and training documentation, and aiding in interviewing and training new staff. Additionally, the role may involve assisting with Telehealth, drafting departmental communications, and meeting regularly with the VBC Nursing Manager. Key responsibilities include ensuring staff compliance with HIPAA and Patient First policies, verifying the completeness and accuracy of patient record documentation, and maintaining a high level of confidentiality. The position requires the ability to multitask, work independently, and demonstrate flexibility for extended hours, evenings, and weekends as needed. The primary work location is the Richmond Administrative Offices.

Requirements

Must be a minimum of 18 years of age
Must be a Registered Nurse (RN)
Eligible to be licensed in all states in which Patient First operates
Strong professional clinical nursing knowledge
Exceptional listening, problem solving, and critical thinking skills
Computer knowledge and experience with Microsoft Word and Excel
Ability to sit or stand for an extended period of time (possibly 4 to 8 hours at a time)
Ability to manage objectives and deadlines within a team-oriented environment

Nice To Haves

Minimum of 2 years employment in a clinical capacity with Patient First preferred
Minimum of 2 years of supervisory experience in medical/surgical, urgent care, emergency, critical care nursing, or care management preferred
Previous experience in care management outreach calls preferred
Medical candidates with at least 1-2 years of experience in a physician's office or hospital setting are preferred

Responsibilities

Acting as a resource for Nurse Care Managers
Ensuring timely resolution for patient inquiries and concerns
Monitoring and reviewing medical records while providing ongoing verbal and written feedback to staff
Identifying, preparing, and maintaining documentation within the department to ensure appropriate job performance by staff as directed by the VBC Nursing Manager
Ensuring staff adhere to work schedules in order to meet NCM department coverage benchmarks and contract requirements
Assisting the VBC Nursing Manager with annual staff performance evaluations
Maintaining documentation of current licensure and credentialing of mandatory training (e.g., ACLS, CPR, Code Drill, etc.)
Assisting with interviewing and training staff
Assisting with Telehealth as needed
Assisting VBC department leadership with drafting memos, notices, or emails as needed to facilitate ongoing departmental communication and continuing education
Meeting regularly with the VBC Nursing Manager
Ensuring that staff comply with HIPAA regulations and all Patient First policies and procedures
Ensuring that documentation completed by staff in patients’ medical records is complete, concise, comprehensive, and understandable as well as meets Patient First and NCM documentation standards
Completing other duties as assigned
Maintaining a high level of confidentiality
Demonstrating ability to multitask and work effectively and independently
Demonstrating flexibility to work extended hours, evenings, and weekends as needed

Benefits

Health, Dental and Vision insurance for employees and dependents
Disability, Life and Long Term care insurance
Employee Assistance Program
Flexible Spending accounts
401(k) Retirement Plan (with employer match)
Paid Annual Leave
Volunteer Time Off Pay
Bereavement Leave
Emergency Leave Bank
Overtime Pay
Holiday Pay
Double time compensation for all holidays worked
Discounted medical treatment at any Patient First location for employees and immediate family
Recruitment bonus