Nurse Account Manager - LPN

Guardian Pharmacy•Tucson, AZ

About The Position

Oro Valley, Arizona, United States of America Extraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Saliba’s Extended Care Pharmacy, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Oro Valley, Arizona. Why Saliba’s Extended Care Pharmacy? We’re reimagining medication management and transforming care. Who We Are and What We’re About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. Position Details: Schedule: Monday–Friday, 8:30 AM–5:00 PM Salary: $57,283 – $91,674 We are seeking an LPN to serve as a Nurse Account Manager for our long-term care partners. This is a field-based role that includes visiting communities, building relationships with staff and families, and collaborating with internal teams to support excellent customer service. A company vehicle is provided. The Nurse Account Manager proactively identifies and meets the needs of potential and current clients to ensure complete customer satisfaction and drive retention. Responsible for building and maintaining a strong working relationship with all clients by serving as the primary contact on issue resolution, providing clinical and regulatory expertise and conducting client staff training.

Requirements

Active LPN license
Strong communication skills and occasional public speaking
Local travel required
Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
Relational – ability to build relationships with business unit management and become “trusted advisor”
Strategy and Planning – ability to think ahead, plan and manage time efficiently
Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
Team Oriented – ability to work effectively and collaboratively with all team members
Nursing Degree (LPN) required
Active State Nursing license required
Valid driver’s license and clean driving record
3+ years of related experience; experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home, preferred
Advanced computer skills, including excel, word and PowerPoint required
Ability to work independently and deliver to deadlines
Ability to solve problems with minimal direction
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire about inaccuracies.
Ability to routinely travel within assigned territory, predominantly ground travel in state or throughout multi-state area based on client territory and business needs.
Due to the collaborative nature of the business and the need to service customers, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines.

Nice To Haves

LTC experience preferred
Salesforce experience preferred

Responsibilities

Serve as the main point of contact for all assigned accounts, understanding client present needs, pain points and future needs.
Proactively collaborate with client to provide support and deliver solutions ensuring quality care.
Work directly with pharmacy operations to address and resolve all service-related issues in a timely manner.
Manage client expectations and communicate status and relevant updates through issue resolution.
Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support and expertise.
Serve as liaison/quality assurance point of contact during new client onboarding process ensuring seamless and error free service.
Assist in onboarding activities such as data collection and eMAR support.
Conduct on-site in-services and clinical education programs to client staff regarding survey process, medication administration, risk management, and performance improvement
Provides nurse consulting services including vaccine clinics, quality assurance audits and clinical and regulatory support.
Prepare and deliver business reviews with facility management to review business deliverables and present value-added services.
Manage client base through documentation in SalesForce CRM system. This includes tracking of activities, tasks, and contacts with clients.
Support and participate in local marketing initiatives to foster relationships, enhance brand awareness and assist in business development efforts.
Maintain expertise regarding pharmacy industry standards of practice, regulations, and clinical skills needed to support clients.
Other essential functions and duties may be assigned as needed.

Benefits

Consistent weekday schedule – no nights, weekends, or holidays
Competitive salary with room for growth
Company vehicle provided for work travel
Opportunity to make a meaningful impact in the lives of residents and healthcare teams
Supportive, collaborative work culture
Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”
Compensation & Financial Competitive pay
401(k) with company match
Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)
Medical, Dental and Vision
Health Savings Accounts and Flexible Spending Accounts
Company-paid Basic Life and Accidental Death & Dismemberment
Company-paid Long-Term Disability and optional Short-Term Disability
Voluntary Employee and Dependent Life, Accident and Critical Illness
Dependent Care Flexible Spending Accounts
Wellbeing Employee Assistance Program (EAP)
Guardian Angels (Employee assistance fund)
Time Off Paid holidays and sick days
Generous vacation benefits based on years of service