Nurse Account Manager

Guardian Pharmacy Services Management•San Diego, CA

5d•$42 - $45

About The Position

Extraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Ron's Pharmacy Services, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in San Diego, California . Why Ron's Pharmacy Services? We’re reimagining medication management and transforming care. Who We Are and What We’re About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Requirements

Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
Relational – ability to build relationships with business unit management and become “trusted advisor”
Strategy and Planning – ability to think ahead, plan and manage time efficiently
Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
Team Oriented – ability to work effectively and collaboratively with all team members
High School Diploma required; Bachelor’s degree preferred
Valid driver’s license and clean driving record
3+ years of related experience (advanced degree may substitute for experience); experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home, required
Excellent computer skills, including Outlook, internet, and Microsoft Office skills required
Proven experience effectively troubleshooting and solving customer service issues in a positive and pro-active manner, while abiding by the pharmacy scope of practice and capabilities
Ability to work independently and deliver to deadlines
Ability to solve problems with minimal direction
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire when something appears inaccurate
Ability to routinely travel within assigned territory, predominantly ground travel in state or throughout multi-state area based on client territory and business needs.
The noise level in the work environment is usually low to moderate.
Due to the collaborative nature of the business and the need to service clients, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines.
Requires desk work in office environment.

Responsibilities

Serve as the main point of contact for all assigned accounts, understanding client present needs, pain points and future needs.
Proactively collaborate with client to provide support and deliver solutions ensuring quality care.
Work directly with pharmacy operations to address and resolve all service-related issues in a timely manner.
Manage client expectations and communicate status updates through issue resolution.
Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support and expertise.
Serve as liaison/quality assurance point of contact during new client onboarding process ensuring seamless and error free service.
Assist in onboarding activities such as data collection and eMAR support.
Prepare and deliver business reviews with facility management to review business deliverables and present value-added services.
Conduct training sessions and education programs to clients with regard to operational best practices, regulatory compliance and pharmacy tools/systems.
Manage client base through documentation in SalesForce CRM system. This includes tracking of activities, tasks, and contacts with clients.
Support and participate in local marketing initiatives to foster relationships, enhance brand awareness and assist in business development efforts.
Stay current on industry trends.
Other essential functions and duties may be assigned as needed.

Benefits

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”
Compensation & Financial Competitive pay
401(k) with company match
Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)
Medical, Dental and Vision
Health Savings Accounts and Flexible Spending Accounts
Company-paid Basic Life and Accidental Death & Dismemberment
Company-paid Long-Term Disability and optional Short-Term Disability
Voluntary Employee and Dependent Life, Accident and Critical Illness
Dependent Care Flexible Spending Accounts
Wellbeing Employee Assistance Program (EAP)
Guardian Angels (Employee assistance fund)
Time Off Paid holidays and sick days
Generous vacation benefits based on years of service