Nurse Account Manager (RN)
About The Position
Extraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Guardian Pharmacy of Englewood , a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Englewood, Colorado . Why Guardian Pharmacy of Englewood ? We’re reimagining medication management and transforming care. Who We Are and What We’re About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. Are you a Registered Nurse looking to step into a rewarding, non-bedside role where your clinical expertise makes a real difference? Join our Long-Term Care (LTC) pharmacy team as a Nurse Account Manager , where you’ll build strong partnerships, support patient care, and enjoy a consistent weekday schedule. Assist in achievement of business plan through retention of existing clients, increasing sales to existing clients (penetration of census), and building strong customer relationships by providing clinical assistance, regulatory support, and client staff education in Skilled Nursing and Assisted Living Facilities. Function as liaison between pharmacy operations and the customer, working with operations team to ensure superior delivery of pharmaceutical products and services.
Requirements
- Nursing Degree (RN)
- Active State Nursing license required
- Advanced computer skills, including excel, word and PowerPoint required
- Ability to work independently and deliver to deadlines
- Ability to solve problems with minimal direction
- Great attention to detail and accuracy
- Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
- Quality minded; motivated to seek out errors and inquire when something appears inaccurate
- Requires up to 75% travel, by air and ground
- Ability to work flexible hours
Nice To Haves
- Long-Term Care pharmacy experience preferred
- Experience in Assisted Living, Skilled Nursing facility, or Geriatric hospital a plus
- Will consider LPN with Essential Job Functions experience
Responsibilities
- Serve as a primary clinical and operational liaison for assigned LTC accounts
- Support medication management processes using your RN expertise
- Build and maintain strong relationships with nursing staff, providers, and facility leadership
- Help ensure high-quality service, compliance, and patient care outcomes
- Provide training and orientation to customers during facility implementation, to include supporting E-MAR when utilized
- Ensure new service is error-free and transition process is as flawless as possible
- Provide training to facility staff regarding survey process, medication administration, risk management, performance improvement
- Develop and maintain Assisted Living Education programs which meet State requirements for training
- Coordinate and provide Assisted Living Educational training at the pharmacy as well as on-site at our Assisted Living Facilities as required
- Assure quality assurance materials reflect facility scope of practice and Guardian standards
- Work with Operations team to identify areas for improvement, maintaining effective documentation, and resolution
- During site visits, monitor service level and report service issues
- Work with Operations team to identify areas of excellence, maintaining documentation to build strong customer and employee relationships
- Maintain compliance and expertise regarding current health care and pharmacy industry standards of practice, regulations, changes and clinical skill needed to support customers
- Monitor quality improvement processes, standards of practice, policy and procedures (internal and external), and report to management team
- Assist customers with action plans to minimize risk in facilities
- Conduct mock surveys or assist customers in other ways as requested for survey process
- Plan and execute family communication programs in conjunction with marketing team to new or prospective facilities
- Participate in cycle check-in as needed
- Facility in-services and clinical education training on site at customer locations
- Other essential functions and duties may be assigned as needed
Benefits
- Competitive pay
- 401(k) with company match
- Medical, Dental and Vision
- Health Savings Accounts and Flexible Spending Accounts
- Company-paid Basic Life and Accidental Death & Dismemberment
- Company-paid Long-Term Disability and optional Short-Term Disability
- Voluntary Employee and Dependent Life, Accident and Critical Illness
- Dependent Care Flexible Spending Accounts
- Employee Assistance Program (EAP)
- Guardian Angels (Employee assistance fund)
- Paid holidays and sick days
- Generous vacation benefits based on years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
