Nugget-Bingo Supervisor

Century Casinos Inc•Sparks, NV

3h•Onsite

About The Position

This role supervises the day-to-day operations of the Bingo Department and provides excellent guest service. The supervisor is responsible for auditing sessions, verifying winners, preparing reports, managing staffing levels, training team members, and addressing guest concerns. They must also adhere to company policies, safety regulations, and maintain effective communication with team members and guests.

Requirements

High School diploma or equivalent is required.
Effectively communicate with others both verbally and in written form using the English language.
Minimum 1 year Supervisory experience.
Nevada Gaming Registration required.

Responsibilities

Accurately audit each session of play, verify winners according to established procedures; prepare daily and special reports as required.
Partner with the Bingo department manager to ensure accurate staffing levels for optimum guest service and labor costs.
Train and coach existing and new team members in the performance of their duties, to include issuing disciplinary action if necessary.
Address guest concerns and or complaints in a timely and professional manner.
Regular predictable attendance is required.
Knowledgeable of Title 31.
Establish and maintain effective channels of communication with all levels of the Nugget team and guests.
Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.
Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike.
Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager.
Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.
Other duties and responsibilities as assigned.