NPI Quality Engineer (Hardware)

Whoop•Boston, MA

1d•Onsite

About The Position

WHOOP is seeking an NPI Quality Engineer II, Hardware to support Product Quality activities for hardware development programs from concept through launch. As part of the Product Quality organization, this role partners with Hardware Engineering, Manufacturing Engineering, Supplier Quality, Reliability, Operations, and global manufacturing partners to help ensure products are designed, validated, and launched with exceptional quality. The role supports quality planning, design and manufacturing risk management, validation, and launch readiness while developing technical expertise in Product and NPI Quality. The position is based in WHOOP’s Boston, Massachusetts office. The successful candidate must be prepared to relocate if necessary to work from that office and be willing and able to travel internationally up to 15% to visit partners, suppliers, and contract manufacturers. This is a full-time position with a U.S. base salary range of $120,000–$160,000. The successful candidate will also receive benefits and an equity package.

Requirements

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Industrial Engineering, Quality Engineering, or a related technical discipline.
3–5+ years of experience in Product Quality, NPI Quality, Manufacturing Quality, Product Engineering, or related engineering roles supporting consumer electronics, wearables, medical devices, or similarly complex hardware.
Experience supporting hardware products through one or more phases of product development, validation, manufacturing readiness, and/or launch.
Working knowledge of quality methodologies including DFMEA, PFMEA, CTQ, DOE, SPC, MSA, GR&R, root-cause analysis, CAPA/8D, and statistical quality methods.
Experience analyzing engineering and manufacturing data and applying structured problem-solving techniques.
Experience working with suppliers or manufacturing partners, preferably in a high-volume manufacturing environment.
Strong analytical and problem-solving skills, including the ability to use objective data to identify and communicate product and manufacturing risks.
Effective written and verbal communication skills and ability to collaborate across engineering and operations teams.
Ability to work effectively in a fast-paced, collaborative environment while managing assigned priorities and deliverables.
Strong commitment to embracing and leveraging AI tools in day-to-day tasks and ensuring AI-assisted work meets the same high-quality standards as personal contributions.
Willingness and ability to travel internationally up to 15% to partners, suppliers, and contract manufacturers.
Preparedness to relocate if necessary to work from the WHOOP office in Boston, Massachusetts.

Responsibilities

Support Product Quality activities for assigned hardware development programs, components, or subsystems throughout development, validation, manufacturing readiness, and product launch.
Partner with Product Management and Systems Engineering to translate Voice of Customer requirements into measurable product and engineering requirements.
Work cross-functionally to identify potential failure modes and quality risks early in product development and track them through resolution.
Support and facilitate quality planning activities, including DFMEA, CTQ definition, reliability planning, validation and verification, process capability, measurement system analysis, and launch-readiness reviews.
Analyze engineering and manufacturing data to identify product and process risks and support data-driven decision-making.
Partner with Supplier Quality on supplier and contract-manufacturer quality activities, including engineering drawing and design-file reviews, control plans, inspection strategies, and process capability assessments.
Apply structured problem-solving methodologies to investigate product and manufacturing failures, support root-cause analysis, and drive corrective and preventive actions.
Support engineering builds and NPI activities, including identifying, documenting, prioritizing, and closing quality issues.
Monitor product and process quality metrics and communicate significant trends, risks, and issues to the Product Quality team and cross-functional stakeholders.
Participate in cross-functional program and technical reviews, providing objective quality data and supporting risk and launch-readiness assessments.
Document lessons learned and help incorporate findings from development, validation, manufacturing, and field performance into future product-development activities.
Contribute to continuous improvement of Product Quality processes, tools, templates, and standards.