Notice-to-Show-Cause Specialist

State of Oklahoma • Oklahoma City, OK

12d • $51,833 • Hybrid

About The Position

The Notice-To-Show-Cause (NTSC) Specialist plays a critical role in the Collections Division’s primary assigned goals: the enforcement of state statutes, rules, and the collection of outstanding income and business tax delinquencies/liabilities. This position will have responsibilities involving the collection of unpaid tax liabilities and outstanding delinquencies for individuals and businesses. This may include serving as primary point of contact for taxpayers on assigned caseloads; coordinating and participating in administrative hearings; monitoring collection activity of third-party outside collection agencies; determining basis of liability; conducting examinations and inspections of various tax records and issuing orders for taxpayers whose licenses or permits are canceled.

Requirements

• A bachelor’s degree in accounting, finance, business, public administration, or a related field AND two (2) years of experience in auditing, accounting, finance, taxation and revenue, credit collections, or investigative work OR an equivalent combination of education and experience
• Knowledge of Basic accounting methods and principles of business tax laws
• Office practices and procedures, including record maintenance
• Business mathematics, spelling, punctuation, and grammar
• Investigation techniques and methods for conducting research
• Computer technology principles, terminology, and automated systems
• Functions and responsibilities of the division
• Strong interpersonal skills; active listening
• Verbal & written communication
• Proficient in PC office software, Microsoft Office, desk top tools, and data entry
• Strong analytical, critical thinking, and problem solving skills
• Strong time management and negotiation skills
• Detail-oriented with research and investigative experience
• Ability to Use computers in reviewing, analyzing, and calculating tax liabilities
• Exercise independent judgment and provide prompt service
• Establish and maintain effective working relationships with others
• Communicate effectively, both orally and in-writing; utilize de-escalation techniques with difficult or irate taxpayers
• Maintain a professional demeanor in all situations
• Effectively multi-task, set priorities and manage time to meet deadlines
• Work effectively in a fast-paced environment
• Inspect records to determine compliance and determine tax liability
• Interpret and apply policies, procedures, rules and regulations
• Maintain a professional, positive manner when talking with taxpayers in-person, over the phone, or by email

Nice To Haves

• Three (3) or more years of experience in auditing, accounting, finance, taxation and revenue, credit collections, or investigative work
• Proficiency in Microsoft Office with business application software
• Previous tax or government knowledge
• Experience in OneLink, FAST and/or Gentax software

Responsibilities

• Contacts taxpayers by phone, email, or in-person to notify of unpaid business tax liabilities or outstanding delinquencies and advise them on actions required to become tax compliant.
• Determines appropriate method of collection, which may include negotiating and establishing pay plan terms in accordance with section policy and tax laws.
• Resolves and collects unpaid tax liabilities and outstanding delinquencies.
• Establishes payment deadlines and monitors pay plans to ensure terms and conditions are followed.
• Completes all required actions to notify taxpayers of delinquent business taxes.
• Secures payment or initiates legal actions when required by law.
• Sets up businesses for hearings by creating cases within the One Link system.
• Educates taxpayers on the provisions of various tax laws, basis of liability, and assists taxpayers with filing state sales tax and remittance of payment through the online system, OkTAP.
• Provides summaries of findings for management review and corresponds with the taxpayer or representative concerning division and commission inquires.
• Examines, investigates, and reviews records, reports, and management practices to ensure legal compliance with state rules and statutes.
• Reviews applicable laws, regulations, procedures, and financial and administrative controls.
• Evaluates relevant data and aspects of situations and make appropriate decisions.
• Manages and prioritizes assigned caseload and provides services to taxpayers with little supervision.
• Identifies the most appropriate method to complete tasks and meet deadlines.
• May serve as the agency’s witness for court proceedings as it pertains to the validity and collection of outstanding liabilities and delinquencies.
• Assists in projects or tasks as assigned, including those in other sections or divisions.

Benefits

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and venders.
• A Longevity Bonus for years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level