Notice of Loss Coordinator - Auto

Travelers • Nashville, TN

13d • $47,700 - $78,600 • Onsite

About The Position

Under moderate supervision, this position assigns claims to appropriate claim professionals using Assignment Tool and resources. Coordinate and monitor claim professional activities to ensure maximization of adjuster resources.

Requirements

• High School Diploma or GED with one year of work or customer service related experience OR Bachelor's Degree.
• 1-2 years business experience.
• Claim experience.
• Good organizational skills with the ability to prioritize and work independently required.
• Strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively required.
• Highly proficient use of technology with focus on Excel, mapping software, e-mail, Web-enabled applications and database software.
• Ability to work in a high volume, fast paced environment managing multiple priorities.
• Highly organized with ability to handle multiple tasks simultaneously to meet deadlines.
• Attention to detail ensuring accuracy.
• Intermediate knowledge of technology; including, Microsoft Word, Excel, e-mail, Web-enabled applications, and database software.
• Analytical Thinking- Basic.
• Judgment/Decision Making- Basic.
• Communication- Basic.
• Insurance Contract Knowledge- Introductory.
• Obtain and maintain state licensing as required.

Nice To Haves

• Bachelor's Degree.

Responsibilities

• Assign claims to appropriate claim professionals as required to maintain an equitable distribution of workload throughout assigned territories.
• Recognize file complexity (Personal or Business Insurance), severity, special handling and/or licensing requirements and assign claim appropriately.
• Review and assign all field support requests (i.e.: task assignments) from other business units in respect to location of task, availability of claim professional in territory, appropriate assignment for severity and/or complexity of the known claim facts and workload capacity within the servicing office.
• Balance daily workloads.
• Review workload management screen and other resources to reassign files as necessary to achieve optimal productivity and customer service.
• Reassign cases where the complexity or severity merits such activity.
• Identify and refer claims with high level exposure to the supervisor.
• Document information in claim system and changes to assignments in file notes.
• Maintain contact and open communication with claim professionals throughout the day in order to alert and assign new claims appropriately.
• For Total Loss, contact financial institutions for titles & lien information relative to the claim.
• Consistently provide superior customer service to internal and external customers.
• Perform other duties as assigned.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
• If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
• You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
• In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• We have a deep commitment to the communities we serve and encourage our employees to get involved.
• Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level