NOSC Infrastructure Tier 2 Engineer

CACI International•Washington, DC

1d•$84,900 - $178,400•Hybrid

About The Position

CACI is seeking an experienced Tier II NOC Engineer within a 24x7x365 enterprise network operations security center (NOSC) supporting a federal government customer. The Tier II NOC Engineer will be responsible for providing network administration and operational support for a large and dynamic enterprise network, as well as performing analysis and troubleshooting of network incidents with the objective of minimizing interruptions and outages for end users to mission critical communications and resources.

Requirements

Ability to obtain DHS Entry on Duty (EOD)
Bachelor’s degree + 8 years of experience
Relevant network/NOC work experience
CCNA certification
In-depth understanding of network infrastructure topologies, security policies, firewalls, and L2/L3 switch and routing infrastructure.
Experience with network security, including firewalls, IDS/IPS, and vulnerability assessment & remediation.
Experience using network management and analysis tools such as SNMP probes, network taps, and packet analyzers.
Working knowledge of following the network tools/platforms: Broadcom Spectrum and CA PAM platforms, ServiceNow, SolarWinds, Splunk, NetScout, Grafana, HP Network Automation (HPNA) or similar tools/platforms
Experience with the configuration and support of Palo Alto firewalls
Experience with the configuration of BlueCoat proxies
Experience using ServiceNow or similar ticketing systems.
Ability to work independently as well as part of a team.

Nice To Haves

Previous experience supporting Zscaler (configuring, troubleshooting, etc.)
Previous experience with SDWAN
Previous experience with Site-to-Site VPNs.
Desired Certifications: CCNP, ITIL 4 Foundations, Security +

Responsibilities

Leverage industry experience to provide operational support to maintain overall health and performance of enterprise network components, to include LAN, WAN, firewalls, VPNs, and other network platforms.
Monitoring of network performance dashboards to proactively detect potential network degradation events and outages.
Investigate and diagnose incidents to restore network services as quickly as possible, ensuring all incident details and restoration steps are thoroughly documented in the ServiceNow ticketing platform.
Lead root cause analysis efforts and draft After Action Reports as requested.
Implementation of approved network enhancements, firewall and whitelisting requests, and other network updates in accordance with the Change Management process.
Routinely collaborate with Government Leads, Watch Officers, and other Operational Teams in the communication and investigation of high priority troubleshooting efforts using the appropriate escalation procedures.
Installation and support for remote access platforms such as VPN, Terminal Services, and Citrix.
Work with vendor engineering teams in the investigation of complex hardware and software issues and initiate RMAs for failed hardware components as necessary.
Provide guidance and assist in the development of junior NOC engineers with over-the-shoulder training and the creation of knowledge articles.
Perform all tasks in accordance with established team Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).