North Permit Center Supervisor

Sarasota County Government

7d•$60,029 - $65,000•Onsite

About The Position

Join Sarasota County's Planning and Development Services team as the Permit Center Supervisor for our North County Permit Center. In this leadership role, you'll oversee the daily operations of the Permit Center, guiding a dedicated team while ensuring permits are processed accurately and efficiently. You'll play a key role in staff development through scheduling, training, coaching, performance management, and supporting departmental goals alongside the Manager II for Permitting, Building Official, and Deputy Building Officials. We're looking for a customer-focused leader who thrives in a fast-paced environment and enjoys building strong relationships with residents, contractors, colleagues, and community partners. The ideal candidate has strong leadership, communication, and problem-solving skills, is proficient with Microsoft Office, and is eager to learn county systems. Supervisory experience in a permitting or construction-related environment and an ICC Permit Technician Certification are preferred but not required. If you're ready to lead a team that helps shape our growing community, we'd love to hear from you - apply today!

Requirements

Bachelor’s degree from an accredited college or university.
OR: 2-year Associates degree with 2 years of related work experience.
Minimum of High School diploma and 4-years related work experience.
A minimum of 1-year supervisory experience is required (lead worker or acting in a supervisory capacity may be counted).
Valid Florida driver's license within 30 days of hire.
Proficiency with Microsoft Office (Word, Excel, Outlook, and PowerPoint).
Willingness and ability to learn county software and systems.

Nice To Haves

Experience building positive relationships and providing exceptional customer service to both internal and external customers.
Strong leadership, interpersonal, and communication skills with the ability to coach, support, and motivate a team.
Supervisory experience in a permitting office, building department, or construction-related environment.
ICC Permit Technician Certification.

Responsibilities

Lead the daily operations of the North Permit Center, supervising staff and ensuring exceptional customer service for residents, contractors, and internal partners.
Guide customers through the permitting process by reviewing applications, troubleshooting online submissions in Accela, determining permit types and fees, scheduling inspections, and answering questions in person, by phone, email, and online.
Serve as the primary resource for complex permitting issues, collaborating with Plans Examiners, Building Division staff, and customers to resolve challenges and improve the overall permitting experience.
Support continuous improvement by identifying process enhancements, maintaining compliance with county policies and regulations, and helping ensure accurate financial and permit processing.
Recruit, train, coach, and develop Permit Center staff while supporting performance management, operational planning, and departmental goals.
Assist with audits, fraud prevention, risk mitigation, and other administrative and financial initiatives to help maintain efficient and compliant Permit Center operations.