North Main Associate

Richland Library•Columbia, SC

2d•Onsite

About The Position

Richland Library is seeking to hire a Full-Time Associate at our North Main location. This role involves direct customer interaction, assisting with library materials, technology, and general inquiries. The Associate supports departmental needs, maintains library order, and enforces library policies. They may also assist with programs and trainings.

Requirements

At least two years of post high school education from an accredited college or university.
At least one year clerical or other relevant work experience; equivalent combination of training and experience may be considered.
Excellent communication and technical skills, including a good understanding of technology.
Ability to perform all job duties.

Responsibilities

Works directly with customers locating, checking out, and renewing materials, placing holds, using automated library system.
Assists customers (in-library and on telephone) with basic informational and directional requests.
Assists customers with using PAC terminals, copiers, and other equipment.
Answers reference and technology questions, responds to customer requests, completes complex processes correctly, interprets Library policies and procedures to customer and other staff members, and refers customers to professional staff for assistance as appropriate.
Supports departmental / location needs, including but not limited to, maintaining supplies, statistics, cleaning, checking and trouble-shooting equipment, scheduling and confirming meeting rooms, and maintaining orderliness of the Library’s collection.
Implements best practice standards and assures alignment with guidelines, policies, and procedures.
Answers questions and interprets and communicates general policies and procedures to customers.
Conducts searches for holds and other materials on shelves using printouts and lists.
Empties materials return boxes, transports materials and processes returned item.
Gathers, compiles, or submits required data and statistics.
Handles fees and payments.
Enforces the Richland Library Code of Conduct and follows established guidelines.
May assist with programs and trainings for diverse audiences including but not limited to, story times, film showings, and technology trainings.