North Iowa CWES Shift Leader (55260)

YSS•Mason City, IA

1d•Onsite

About The Position

YSS is looking for an energetic, compassionate, and steady leader to join their North Iowa team as a Child Welfare Emergency Services (CWES) Shift Leader. This role is for someone who can lead with both heart and structure, maintaining calm in challenging situations and creating a safe, supported, and respected environment for youth. As a Shift Leader, you will guide your team through each shift, support youth in crisis, and ensure the environment runs smoothly. The position balances leadership and direct care, involving coaching staff, making real-time decisions, and prioritizing client basic needs, safety, and dignity. You will also act as a key point of connection for families and on-call staff, managing everything from intakes to emergencies with confidence and care.

Requirements

A bachelor’s degree in human services or similar field
One year of related experience
Travel is required for this position.
Be 21 years of age
Have a current, valid, state-issued, driver’s license
Have a clean driving record

Nice To Haves

Experience directing/monitoring the work of others.
A basic understanding of the needs of young people experiencing housing instability or crisis
Experience with shelter facilities
Be rooted in purpose and driven by equity, inclusion, and positive social impact.
Bring humility, respect, and cultural awareness to every interaction.
Speaks a language in addition to English (especially one spoken in our communities).

Responsibilities

Lead and support staff through day-to-day operations and high-pressure situations
Make sound decisions during client escalations, emergencies, and complex scenarios
Plan and coordinate each shift, including staffing, client supervision, and activities
Provide direct supervision and crisis intervention to ensure client safety and stability
Mentor and train team members to build confidence and consistency
Serve as a liaison between staff, leadership, and external supports (including families and community partners)
Complete and oversee accurate, timely documentation (intakes, logs, incident reports, etc.)
Respond to referral calls and connect individuals to appropriate services and resources