North Iowa Emergency Services Specialist, Overnight (55270)

YSS•Mason City, IA

1d•Onsite

About The Position

YSS is seeking a motivated, supportive, quick thinking, night-owl to join our team as an Overnight Emergency Services Specialist! As an Overnight Emergency Services Specialist, will supervise and care for residential clients during the night and early morning hours, while providing an atmosphere of mutual respect and trust. A well-functioning, nightly living routing will be carried out so that all clients can sleep undisturbed, ensuring that clients remain in bed. This individual oversees clients’ rising in the morning and is responsible for house cleaning and laundry. Ensure client safety through active supervision and awareness of whereabouts. Model appropriate behavior, boundaries, and social skills. Manage group dynamics and support daily routines, including mornings, chores, and hygiene. Implement behavior management systems consistently. Provide crisis intervention and coordinate emergency or medical response as needed. Maintain accurate daily logs and complete incident reports. Communicate timely updates to supervisors and on-call staff. Support intake processes, including admissions paperwork and screenings. Respond to referral calls and connect individuals with appropriate services and resources. Maintain a safe, clean, and compliant environment. Conduct safety drills and follow all emergency procedures. Monitor and maintain facility needs and agency vehicles. Follow agency policies and procedures. Communicate effectively and work collaboratively with team members. Attend trainings, meetings, and maintain required certifications. This is not a complete list of the responsibilities of this position. Duties may change at any time. We’re YSS - one of Iowa’s oldest & largest nonprofits dedicated to putting kids first. Our mission? To spark hope, create opportunities, and help young people thrive. With life-changing programs, an enthusiastic leadership team, and our brand-new 50-acre recovery campus, we’re growing fast and thinking big. Check us out at yss.org! At YSS, we celebrate the unique backgrounds, identities, and experiences that each team member brings. As an Equal Opportunity Employer, we’re dedicated to creating a respectful, inclusive, and empowering environment where everyone can grow and succeed. And we’re always working to do better together. YSS is a nicotine-free workplace.

Requirements

High School Diploma or higher
Two years of related work experience
Flexibility to cover shifts as needed
Travel is required for this position
Be 21 years of age (for YSS insurance purposes)
Have a current, valid, state-issued, driver’s license (for YSS insurance purposes)
Have a clean driving record (for YSS insurance purposes)

Nice To Haves

A Bachelor’s degree in a human services or related field
Proficient with data entry and the use of Microsoft products including Word, Outlook, etc.
Ability to actively learn and listen
Ability to communicate with excellent observational, listening, speaking, and writing skills
Ability to collaborate and work effectively with others
Ability to use critical thinking skills to problems solve
Ability to manage resources effectively
Ability to manage one’s own time and the time of others
Be rooted in purpose and driven by equity, inclusion, and positive social impact
Bring humility, respect, and cultural awareness to every interaction
Speaks a language in addition to English (especially one spoken in our communities)
Reliable, level-headed, and not easily rattled
Know how to keep people safe, handle tough situations, and communicate clearly with both clients and coworkers
Bring a mix of structure, common sense, and compassion to the role
Don’t mind jumping in wherever needed to keep things running smoothly
Navigated recovery from addiction, mental health challenges, trauma, or housing instability (lived experience)

Responsibilities

Supervise and care for residential clients during the night and early morning hours
Provide an atmosphere of mutual respect and trust
Carry out a well-functioning, nightly living routine so that all clients can sleep undisturbed, ensuring that clients remain in bed
Oversee clients’ rising in the morning
Responsible for house cleaning and laundry
Ensure client safety through active supervision and awareness of whereabouts
Model appropriate behavior, boundaries, and social skills
Manage group dynamics and support daily routines, including mornings, chores, and hygiene
Implement behavior management systems consistently
Provide crisis intervention and coordinate emergency or medical response as needed
Maintain accurate daily logs and complete incident reports
Communicate timely updates to supervisors and on-call staff
Support intake processes, including admissions paperwork and screenings
Respond to referral calls and connect individuals with appropriate services and resources
Maintain a safe, clean, and compliant environment
Conduct safety drills and follow all emergency procedures
Monitor and maintain facility needs and agency vehicles
Follow agency policies and procedures
Communicate effectively and work collaboratively with team members
Attend trainings, meetings, and maintain required certifications