North Iowa Emergency Services Specialist, Overnight (55270)

YSS•Mason City, IA

1d•$18

About The Position

YSS is seeking a motivated, supportive, quick thinking, night-owl to join our team as an Overnight Emergency Services Specialist! As an Overnight Emergency Services Specialist, will supervise and care for residential clients during the night and early morning hours, while providing an atmosphere of mutual respect and trust. A well-functioning, nightly living routing will be carried out so that all clients can sleep undisturbed, ensuring that clients remain in bed. This individual oversees clients’ rising in the morning and is responsible for house cleaning and laundry. Ensure client safety through active supervision and awareness of whereabouts. Model appropriate behavior, boundaries, and social skills. Manage group dynamics and support daily routines, including mornings, chores, and hygiene. Implement behavior management systems consistently. Provide crisis intervention and coordinate emergency or medical response as needed. Maintain accurate daily logs and complete incident reports. Communicate timely updates to supervisors and on-call staff. Support intake processes, including admissions paperwork and screenings. Respond to referral calls and connect individuals with appropriate services and resources. Maintain a safe, clean, and compliant environment. Conduct safety drills and follow all emergency procedures. Monitor and maintain facility needs and agency vehicles. Follow agency policies and procedures. Communicate effectively and work collaboratively with team members. Attend trainings, meetings, and maintain required certifications. This is not a complete list of the responsibilities of this position. Duties may change at any time. What We Provide... We believe in your potential, we meet you where you are, and we invest in your future. Beyond the meaningful work, YSS provides the following benefits: Supportive leadership team and mission-driven culture. Flexibility and autonomy in a collaborative environment. Competitive salary Comprehensive benefits. Health insurance Voluntary dental insurance Voluntary vision insurance Life insurance and long-term disability coverage Supplemental accident, critical illness, and hospital indemnity insurance Professional liability insurance coverage Flexible spending account/health savings account Supplemental compensation award Generous Paid Time off and Leave Four weeks of paid time off (PTO) Volunteer time off Paid holiday leave Birthday holiday Wellness Program Opportunities Paid membership to the Athletic Club of Ames Employee Assistance Program for all employees Flu shots Mental health support YSS is a Public Service Loan Forgiveness qualified employer. 403(b) retirement offerings If this sounds like work you’d be proud to do—and a team you’d want to grow with—we’d love to hear from you. Let’s do meaningful work, together. What We Ask...We want to create a world where youth are valued and empowered to stand strong. To do this, we ask our staff to embrace YSS core values - Commitment, Collaboration, Compassion, Innovation, Integrity, and a “Can Do” Spirit.

Requirements

High School Diploma or higher.
Two years of related work experience.
Flexibility to cover shifts as needed.
Travel is required for this position.
For YSS insurance purposes, you must: be 21 years of age, have a current, valid, state-issued, driver’s license, and have a clean driving record.

Nice To Haves

A Bachelor’s degree in a human services or related field is preferred.
Proficient with data entry and the use of Microsoft products including Word, Outlook, etc.
Ability to actively learn and listen.
Ability to communicate with excellent observational, listening, speaking, and writing skills.
Ability to collaborate and work effectively with others.
Ability to use critical thinking skills to problems solve.
Ability to manage resources effectively.
Ability to manage one’s own time and the time of others.
Be rooted in purpose and driven by equity, inclusion, and positive social impact.
Bring humility, respect, and cultural awareness to every interaction.
Speaks a language in addition to English (especially one spoken in our communities).
You’re reliable, level-headed, and not easily rattled.
You know how to keep people safe, handle tough situations, and communicate clearly with both clients and coworkers.
You bring a mix of structure, common sense, and compassion to the role—and you don’t mind jumping in wherever needed to keep things running smoothly.
Have you navigated recovery from addiction, mental health challenges, trauma, or housing instability? Your lived experience offers a unique, compassionate perspective that can inspire real change. By sharing your story and serving as a role model or mentor, you can make a meaningful impact in the lives of youth and families. Your journey matters. If you’re ready to use it to uplift and empower others, we warmly encourage you to apply.

Responsibilities

Supervise and care for residential clients during the night and early morning hours, while providing an atmosphere of mutual respect and trust.
Carry out a well-functioning, nightly living routing so that all clients can sleep undisturbed, ensuring that clients remain in bed.
Oversee clients’ rising in the morning and is responsible for house cleaning and laundry.
Ensure client safety through active supervision and awareness of whereabouts.
Model appropriate behavior, boundaries, and social skills.
Manage group dynamics and support daily routines, including mornings, chores, and hygiene.
Implement behavior management systems consistently.
Provide crisis intervention and coordinate emergency or medical response as needed.
Maintain accurate daily logs and complete incident reports.
Communicate timely updates to supervisors and on-call staff.
Support intake processes, including admissions paperwork and screenings.
Respond to referral calls and connect individuals with appropriate services and resources.
Maintain a safe, clean, and compliant environment.
Conduct safety drills and follow all emergency procedures.
Monitor and maintain facility needs and agency vehicles.
Follow agency policies and procedures.
Communicate effectively and work collaboratively with team members.
Attend trainings, meetings, and maintain required certifications.