North Iowa CWES Shift Leader (55260)
About The Position
YSS is looking for an energetic, compassionate, and steady leader to join our North Iowa team as a Child Welfare Emergency Services (CWES) Shift Leader. If you’re someone who can lead with both heart and structure—keeping things calm when they’re not, and creating a space where youth feel safe, supported, and respected—this role might be your sweet spot. As a Shift Leader, you’ll guide your team through each shift, support youth in crisis, and keep the environment running smoothly. You’ll balance leadership and direct care—coaching staff, making real-time decisions, and ensuring every client’s basic needs, safety, and dignity are front and center. You’ll also serve as a key point of connection for families and on-call staff, helping navigate everything from intakes to emergencies with confidence and care.
Requirements
- A bachelor’s degree in human services or similar field
- One year of related experience
- Travel is required for this position.
- For YSS insurance purposes, you must: be 21 years of age, have a current, valid, state-issued, driver’s license, and have a clean driving record.
Nice To Haves
- Experience directing/monitoring the work of others.
- A basic understanding of the needs of young people experiencing housing instability or crisis
- Experience with shelter facilities
- Be rooted in purpose and driven by equity, inclusion, and positive social impact.
- Bring humility, respect, and cultural awareness to every interaction.
- Speaks a language in addition to English (especially one spoken in our communities).
Responsibilities
- Lead and support staff through day-to-day operations and high-pressure situations
- Make sound decisions during client escalations, emergencies, and complex scenarios
- Plan and coordinate each shift, including staffing, client supervision, and activities
- Provide direct supervision and crisis intervention to ensure client safety and stability
- Mentor and train team members to build confidence and consistency
- Serve as a liaison between staff, leadership, and external supports (including families and community partners)
- Complete and oversee accurate, timely documentation (intakes, logs, incident reports, etc.)
- Respond to referral calls and connect individuals to appropriate services and resources
Benefits
- Supportive leadership team and mission-driven culture.
- Flexibility and autonomy in a collaborative environment.
- Competitive salary
- Comprehensive benefits.
- Health insurance
- Voluntary dental insurance
- Voluntary vision insurance
- Life insurance and long-term disability coverage
- Supplemental accident, critical illness, and hospital indemnity insurance
- Professional liability insurance coverage
- Flexible spending account/health savings account
- Supplemental compensation award
- Generous Paid Time off and Leave
- Four weeks of paid time off (PTO)
- Volunteer time off
- Paid holiday leave
- Birthday holiday
- Wellness Program Opportunities
- Paid membership to the Athletic Club of Ames
- Employee Assistance Program for all employees
- Flu shots
- Mental health support
- YSS is a Public Service Loan Forgiveness qualified employer.
- 403(b) retirement offerings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
251-500 employees
