North Club Supervisor

Dickies Arena•Fort Worth, TX

6d•Onsite

About The Position

Trail Drive Management Corp (TDMC) is looking for a part-time North Club Dining Supervisor. This position is responsible for overseeing a wide variety of restaurant activities - pre-event setup, event day operations, and event-specific closing/ check-out. This position will serve as a team member liaison and support the development and implementation of new ideas, practices, and policies throughout each operation.

Requirements

Must be a minimum of 21 years of age.
1-2 years’ experience in a leadership role working in a fast-paced hospitality environment preferred
Candidate should be proficient in Microsoft applications (Word, Excel, PowerPoint, CRM, and Outlook)
Possess excellent interpersonal skills and diplomacy
Possess excellent written and verbal communication skills
Strong attention to detail and proven customer service skills
Exceptional organization and prioritization
Ability to work a flexible schedule including nights, weekends, and holidays.
Able to communicate effectively with management, guests, and team members.
Ability to handle multiple tasks in a fast-paced, high-energy environment.

Responsibilities

Have complete knowledge of all menu items, production specifications, ingredients, cooking times, and presentations
Assist with pre-event setup, including bars, dining room, and back of house spaces where/ when appropriate
Check in all event day requisitions from the warehouse
Understand and ensure proper execution of responsible alcohol service
Understand and ensure proper sanitation and food safety
Ensure proper documentation is completed each shift, including but not limited to: temperature logs, wine and liquor inventory, bar yields, spill logs, spoilage tracking, etc.
Assist with guest check processing, considering any/all special billing
Provide oversight into all restaurant/club operations, expediter efforts, food timing, server efficiency, etc.
Complete table touches with guests to monitor/ensure guest satisfaction and all service steps
Assist the Clubs Manager with the training of team members to ensure their success and the success of the department as a whole
Assist with in-event coaching as it pertains to proper practices/ procedures; communicate with management regarding these efforts following each shift
Verify all side work has been completed properly and in an appropriate amount of time
Organize and turn in all daily paperwork, including, but not limited to, host rotation sheet, side work chart, liquor counts, and requisition forms
Monitor food and beverage quality/ presentation throughout the event
Monitor ticket times and escalate concerns when crossing communicated service thresholds
Work with management to ensure the monthly inventory and theoreticals are accurate
Maintain organization and cleanliness of all storage areas, i.e., back bars, storage rooms, beverage cages, walk-in coolers, etc.
Conduct/ complete end-of-the-night walk-throughs to ensure all inventory is secured and all spaces reflect proper sanitation and appearance standards
Performs other duties as assigned.