North Area Dispatcher

WM•Pompano Beach, FL

3d•Remote

About The Position

This is a REMOTE POSITION that includes Virtual Training. The ideal candidate must live within the Florida market area within 50 miles of a WM site. Experience in Dispatch/Routing/Optimizing Routes is needed. Bilingual - English/Spanish is preferred, as are strong Communication and Computer Skills. The pay range is $20-21.50/hr. The shift is Monday-Friday, starting at 10 a.m. to 6:30 p.m. CST, with flexibility preferred during operation hours. At WM, we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. We are always working for a sustainable tomorrow, are people first, committed to your growth, stable, a family, and investing in you with amazing benefits. Ready to roll with us? Click Apply to join the WM team today.

Requirements

Must live within the Florida market area within 50 miles of a WM site.
Experience in Dispatch/Routing/Optimizing Routes Needed!
High School Diploma or G.E.D.
6 months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively and Multi-tasking in a fast-paced work environment with excellent organizational skills.

Nice To Haves

Bilingual - English/Spanish Preferred
Strong Communication and Computer Skills Preferred!

Responsibilities

Communicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business.
Handles incoming service orders, directs drivers, and resolves service issues.
Interacts with customers that includes WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.).
Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day.
Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
Works with sites and the service department to optimize routes based on needs of the customer.
Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field.