North America Sr Solutions Architect/FAE - Channel - West U.S

Advanced Micro Devices, Inc • Austin, TX

3d • Hybrid

About The Position

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.

AMD’s Partner Support Field Applications Engineering Organization is responsible for supporting our Channel partners (i.e. ISVs, NSPs, Disties) as they define and develop new platforms based on AMD technology. We are looking for our next team member to support new product introduction and debug efforts with our global datacenter customers, focusing on solutions involving GPUs, CPUs, and associated diagnostic and development tools.

Requirements

• Proven experience with Server and/or GPU architecture, either integrating, debugging, and/or validating various system components. Server software environments include Operating systems (Windows, Linux), compilers, benchmarks, and targeted applications that may be used to validate server platforms. developing and debugging low level server-based applications, or validating HW components – CPU, GPU, Boards, Storage, etc.
• Experience should include solid technical foundation in CPU architecture, platform design, and the end-to-end product development and production process.
• Hands-on experience with platform software including Linux/Windows operating systems, system BIOS, compilers, benchmarks, and validation applications.
• Demonstrated ability to manage complex, multi-disciplined technical problems involving cross-functional teams.
• Strong background in hardware-software co-debug; experience setting up and analyzing experiments to guide debug activities.
• Experience supporting Channel partners as well as Component channel expertise through the full technical engagement lifecycle.
• Proven track record of working independently and as part of a geographically distributed team.
• Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a similar field with proven relevant industry professional experience.

Nice To Haves

• Experience with HPC, AI/ML infrastructure, or data center workloads.
• Familiarity with AMD EPYC server platforms or Instinct GPU deployments.
• Prior experience in a customer-facing FAE, SE, or TAM role at a semiconductor or systems company or working with server product management.
• Ability to develop and maintain strong internal and external technical relationships at multiple seniority levels.
• Experience with large-scale rollouts of datacenter equipment.
• Networking knowledge -- TCP/IP, RDMA, RoCE, NICs, Switches, etc.
• Familiarity with AI Models and PCIe Architecture
• Proficient in server software ecosystem (ie: OS/Hypervisors, Compilers, Libraries, debug tools, development tools and validation workloads).
• Knowledgeable in platform firmware features (BIOS, BMC, SMU).
• Hands-on experience and strong expertise in server hardware ecosystem at the node, rack and datacenter level.
• Familiarity with ROCm and/or CUDA
• Bonus to have AMD EPYC, Instinct, Radeon and Ryzen AI Pro experience
• Excellent presentation skills.

Responsibilities

• At-scale debug activities with customers are a primary focus for this role. The scope of these activities will span the entire hardware and software stack, including deployments of GPUs and CPUs in datacenter environments.
• Lead customer-facing technical engagements, serving as a trusted advisor to AMD's key Channel partners.
• Prepare and deliver compelling demonstrations and proof-of-concepts (POCs) showcasing AMD EPYC and Instinct portfolio capabilities.
• Reproduce complex customer issues on-site at AMD; develop and set up test harnesses in hardware and software to collect low-level debug logs.
• Drive root cause analysis in collaboration with internal engineering teams, packaging customer workloads and test cases for efficient internal debug.
• Develop benchmarking frameworks and create TCO analyses that quantify AMD's competitive advantage for customers.
• Act as issue coordinator, orchestrating internal debug activity and communicating status across cross-functional teams.
• Develop scaffolding software and experimental frameworks to accelerate debug activities, both internally and externally.
• Support partners with technical enablement, solution validation, and joint go-to-market engagements across globally distributed teams.
• Deliver executive-level customer presentations and translate complex technical topics into business value.

Benefits

• AMD benefits at a glance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior