North America Asset Services Manager Senior Vice President

Citi • Jersey City, NJ

4d • $163,600 - $245,400 • Onsite

About The Position

The Senior Vice President (SVP) of Custody Asset Services is an executive leadership position accountable for the end-to-end strategic oversight, operational governance, and precise execution of complex voluntary corporate event processing across North American (NAM) markets. The role requires authoritative expertise in voluntary event lifecycles—including tender offers, exchange offers, rights subscriptions, consent solicitations, conversions, and optional dividends—alongside disciplined risk management.

The SVP provides executive direction to the regional functional unit, overseeing election capture, critical market cutoff administration, position verification, entitlement validation, record balancing, and payment facilitation. The SVP represents NAM Asset Services in strategic forums, champions regulatory compliance, mitigates operational and liability risks, and drives adoption of artificial intelligence and intelligent automation to advance operational efficiency. The role builds partnerships with Product, Technology, Client Executives, and senior market stakeholders.

Requirements

• 10+ years of progressive leadership and operational experience in financial services, asset servicing, and North American custody operations, with specialized expertise in voluntary corporate actions and event-driven processing.
• Comprehensive knowledge of voluntary corporate action workflows, including election processing, proration mechanics, liability notices, corporate restructuring, cash and stock settlements, custody accounting, and DTC CA Web / CDS interfaces.
• Technical understanding of equity, fixed income, derivative, and structured investment instruments across North American markets and domestic custody environments.
• Exceptional analytical and decisive problem-solving capabilities, with demonstrated success mitigating critical risk exposures under rigid market and depository deadlines.
• Superior verbal, written, and stakeholder management skills, with the ability to represent NAM Asset Services to executive leadership, Product/Technology partners, institutional clients, and regulators.
• Firsthand familiarity with modern asset servicing and custody architectures, depository processing platforms such as DTC CA Web, Swift ISO 15022/20022 messaging standards, and advanced workflow automation tools.
• Bachelor’s or university degree in Finance, Accounting, or a related quantitative field.

Responsibilities

• Deliver strategic direction and operational oversight to teams managing the end-to-end lifecycle of voluntary corporate action events across NAM, including governance over multi-asset position validation, election capture, and entitlement distribution.
• Lead evaluation and operational deployment of artificial intelligence capabilities to streamline front-to-back processing, reduce operational friction, and advance digital capability.
• Establish, monitor, and enforce control frameworks to support timely, accurate execution of client instructions and mitigate operational risks associated with voluntary corporate action events.
• Oversee record balancing, election transmission, asset segregation, and disbursement facilitation across voluntary corporate actions, ensuring compliance with US/NAM market standards, custody regulations, and internal control policies.
• Set benchmarks for operational excellence and direct investigation, analysis, and resolution of sophisticated, time-sensitive internal and external client inquiries.
• Direct diagnostic reviews of operational and systemic workflows to eliminate processing bottlenecks across the NAM custody chain, promoting scalable technology integration and Straight-Through Processing enhancements.
• Mentor and coach managers and operational specialists, fostering technical precision, continuous improvement, digital fluency, and leadership development.
• Chair incident reviews and communicate control deficiencies, near-misses, and risk metrics to senior leadership, audit committees, and regulatory authorities with remediation plans.
• Represent NAM Asset Services in strategic programs and collaborate with Product, Technology, and Global Operations to advocate for regional priorities, implement AI-driven tools, improve workflow efficiency, and elevate the client experience.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation, sick leave, and paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior