Nordic Spa Housekeeping Supervisor

Alyeska Resort•Anchorage, AK

8d•Onsite

About The Position

Achieving Excellence Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity; our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as a Nordic Spa Housekeeping Supervisor is critical to delivering on this promise. You are expected to exceed guest expectations by leading your people to create "picture-perfect" guest experiences throughout the spa each and every shift. First impressions around cleanliness are powerful and lasting: from the locker and treatment rooms to the pool deck and throughout all indoor and outdoor spaces. We commit to giving you the training and resources to be successful; achieving excellence is up to you.

Requirements

Able to lift, move, and handle cleaning chemicals responsibly
Excellent guest service, communication, and organizational skills
Passion for Guest Service and Wellness
Good judgement around safety and guest experience
Comfortable with technology and open to new learning

Nice To Haves

Previous Spa or Hospitality experience preferred
Prior supervisory experience is preferred
First Aid Certificates (including CPR) preferred

Responsibilities

Begins shift by making sure locker rooms are spotlessly clean and properly stocked and remain that way through their shift (see checklist/schedule)
Accountable for leading and/or supervising daily, weekly, monthly, and quarterly deep cleaning duties (see schedule/checklist)
Inventories against par levels and places orders to make sure their employees have the tools and materials required to be successful
Takes an active role in turning lockers (dirty to clean status in system) as quickly as possible so that it can be sold again to maximize revenues
Creates schedules that meet peak demand periods while delivering budgeted labour costs.
Manages expense lines within budgeted parameters.
Assigned deliverables are executed in a manner that requires little or no follow-up, both in terms of timeliness, scope and quality.
Does not allow shortfalls to operating standards to go unaddressed; supported by clearly communicated expectations and real-time coaching
Provides direct reports with the resources, direction, coaching, feedback and goal setting required for their continuous development.
Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers.
Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.
Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal