Nonprofit Community Associate

Salesforce•San Francisco, CA

2d•Remote

About The Position

The Salesforce Nonprofit Community team drives customer success, community engagement, and business growth for the Salesforce for Nonprofit business. As a lean, high-impact team, we engage directly with thousands of customers and partners annually — delivering world-class global events, building strategic community programs, and fostering meaningful relationships across the global NGO ecosystem. The Nonprofit Community Associate plays a critical role in making all of this possible — supporting event planning, communications, community engagement, and delivery at scale, and helping the team continue to grow its impact across the global Nonprofit customer and partner ecosystem. The Nonprofit Community Associate will work on a lean, mission-driven Nonprofit Community Team to deliver our world-class programs that help Nonprofits create, share, and do more with Salesforce technology.

Requirements

3-5+ years experience planning, resourcing, coordinating, and delivering global 100+ attendee events (multi-day, in-person & virtual), conference sessions, and networking opportunities.
High level of success at organizing multiple overlapping events within a remote team setting.
Multi-tasking and self-organization; comfortable with self-organization in a remote environment.
Strong communication skills, both written and verbal English.
Ability to collaborate with teams of all shapes and sizes across the organization while also being able to work independently.
Time zone flexibility is important. Candidates should be comfortable with occasional early morning or late evening calls to accommodate participants across different time zones.
Slack proficiency and enthusiasm is essential.
Various AI tooling and prompt writing experience and enthusiasm is essential, particularly Slackbot and Slack.
Proficiency with tools used day-to-day: Slack (Skills, Slackbot, channels and channel management, workflows, Lists, Huddles, Canvas).
Proficiency with event management tools (ideally SplashThat, but alternatively Bevy, RingCentral (formerly known as Hopin), Swoogo, etc.).
Proficiency with Gmail / Sheets / Slides / Docs.
Proficiency with Salesforce Campaigns.
Proficiency with Zoom / Google Meet.
Proficiency with Survey Monkey or equivalent.

Nice To Haves

Experience in the nonprofit sector is strongly preferred.
A genuine passion for social impact and understanding of the NGO ecosystem will set you apart.
Prior experience with Salesforce Nonprofit Community programs, Community Sprints, and the Trailblazer Community is a significant plus.

Responsibilities

Lead end-to-end event planning and delivery for all Nonprofit Community events, including global multi-day in-person Community Sprints, Nonprofit Engagement events at World Tours and conferences, and global virtual events.
Manage event registration and attendance using SplashThat, including form setup, daily management, waitlist management, and pre-/post-event communications.
Set up and manage Salesforce campaigns tied to event attendance.
Create and manage Slack event planning infrastructure, including attendee channels, Canvases, and Lists.
Create and manage Salesforce campaigns for all Nonprofit Community AMAs.
Support the Senior Community Program Manager in hosting AMAs, including logistics, facilitation support, and attendee communications.
Write and post AMA recaps to the community.
Coordinate with Salesforce building services teams for event space, AV, building security, and unique attendee needs.
Manage catering, happy hour, and dinner planning and booking.
Track and manage event budgets.
Create event run-of-show documents.
Prepare all event supporting materials including FAQs, Slack Canvases, Google Slide decks, and feedback surveys.
Create and distribute post-event feedback surveys and reporting.
Create and manage event decks and presentation materials for global World Tour Nonprofit Community events.
Serve as a key point of contact between the Nonprofit Community team and internal partner teams across the organization, including proactive outreach and coordination with field marketing, the content team, the product team, Real Estate & Workplace Services, and other stakeholders.
Use AI and agentic tools to build new automations that advance and streamline the work of the Nonprofit Community team.
Support the Senior Community Program Manager and Director in managing the Salesforce Nonprofit Community, including group management, responding to requests for new community groups, and supporting content creation for community communications.
Support the Director, Nonprofit & Commons Community and Senior Community Program Manager in providing assistance and resources to existing Commons volunteer projects and Nonprofit Community teams.