Non‑Technical Project / Program Manager
About The Position
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Requirements
- Experience in field service operations, CE support, logistics, or semiconductor equipment environments.
- Strong organizational skills; ability to manage multiple priorities.
- Effective written and verbal communication skills.
- Proficiency with service management or workflow systems.
Nice To Haves
- Experience supporting Customer Engineers / Field Service Engineers.
- Knowledge of materials logistics, RMAs, TES, and Service Order workflows.
- Familiarity with Applied Materials CE processes and BKMs.
- Experience with KPI tracking and continuous improvement.
- Expert ability to build executive presentation materials that are clear, structured, and persuasive.
- Advanced Microsoft Excel capability: strong working knowledge of advanced formulas/functions, data validation, pivot tables/charts, and advanced graphing/charting.
- Excellent communication skills—able to simplify complex topics and deliver clear, decision-oriented messaging for senior leaders.
Responsibilities
- Execute and coordinate Service Orders, RTS, TES, and parts disposition in alignment with CE and Supply Chain processes.
- Maintain materials, tooling, and spares readiness; lead weekly parts reviews with Spares Planning and FSO.
- Own operational KPI tracking and reporting (SO cycle time, IWN quality, materials aging, training compliance, productivity).
- Analyze trends, identify risks, and drive standard countermeasures; track corrective actions to closure.
- Support workforce productivity through scheduling coordination, timecard accuracy, and coverage planning.
- Maintain SOPs, BKMs, and CE documentation; support onboarding, training compliance, and competency tracking.
- Conduct quality checks on IWN documentation, SO compliance, parts handling, and ARK verifications.
- Prepare materials and summaries for customer visits, audits, and operational reviews.
- Own operational administration: IWN updates, iCapability Plus approvals, SO administration, TES workflows, parts returns, WIP/WDRs/OnDemand billing, and install base accuracy.
Benefits
- supportive work culture that encourages you to learn, develop, and grow your career
- comprehensive benefits package
- participation in a bonus and a stock award program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
