Non-Technical Project Manager II

BRQ•Charlotte, NC

3d•Onsite

About The Position

This role supports coordination and delivery tracking for active workstreams within the Customer Operations transformation roadmap, including initiatives tied to technology and AI-driven decisioning efforts. The person will work closely with the Program Manager.

Requirements

3-5 years of experience in project coordination or project support roles
Strong coordinator, able to keep cross-functional teams (business, technology, operations) aligned and moving.
Skilled in issue tracking, risk identification, and escalation management
Experience maintaining governance routines — meeting cadence, dashboards, status reporting
Intellectual curiosity, critical thinker, and able to approach problems logically rather than relying on established rules and proactive in finding a solution
Clear, concise communicator, comfortable presenting status to senior leadership
Highly organized with strong attention to detail and consistency in documentation
Proficient in Microsoft Excel, PowerPoint, and Word
Adaptable — able to stay effective when priorities or timelines shift

Nice To Haves

Experience supporting AI-driven or AI-related program/project management
Experience documenting high level requirements (workflows, process flows, or similar visuals)

Responsibilities

Coordinating day-to-day execution across multiple project workstreams, keeping activities on track from kickoff through delivery
Maintaining the project issue log — tracking, escalating, and driving open items to resolution
Monitoring progress against milestones and deliverables, flagging risks and delays before they impact the broader program
Preparing status decks, trackers, and reports for leadership review
Serving as a day-to-day point of contact for working team, confirming their input is understood and reflected in project tracking