Non-Technical Customer Support (Everett, WA)

Fortive•Everett, WA

23h•Onsite

About The Position

Responsible for Order Management; working with direct customers, subsidiaries, and service centers. Includes contract review and negotiation of correct price, item numbers, quantities, agreeable payment terms and FOB. Also facilitate expedite requests, telephone support, contract commitments, and process returns. Regularly works with Sales, Operations and Finance, providing guidance and problem resolution for complex US Direct orders.

Requirements

HS Diploma or GED required
Experience working in Oracle, 2+ years desired.
Government/Department of Defense contract support desired
Critical thinker, with strong problem-solving and multi-tasking skills.
Strong interpersonal, written and oral communications skills.
Highly motivated and able to work independently to meet deadlines.
Ability to manage competing priorities within demanding timeframes.
Experience working positively and productively in a team environment.
Must have experience and knowledge of a variety of computer software applications (MSWord, Excel, PowerPoint, TEAMS, Microsoft Dynamics, Oracle and Outlook - WAWF, Five9s)

Nice To Haves

Associates or Bachelor's degree preferred.

Responsibilities

Input and manage US direct customers’ purchase orders (POs); support receipt to cash
Oversee and ensure that internal deadlines are met as it relates to established expectations
Ensure all POs and related documents are accurate and comply with company and federal regulations
Reconcile POs against procedures, profiles, and pricelists for data accuracy
Work with Customers and Sales Managers to resolve outstanding issues
Interact actively and positively with cross functional teams (Accounts Receivable, Tech Support, Shipping, and Operations) to resolve customer inquiries
Communicate updates to internal / external customers timely and thoroughly both verbally and in writing
Partner with Finance on agreeable payment terms and credit.
Research and resolve discrepancies related to delivery, price, order status, item clarification; explaining outcomes with tact and diplomacy.
Assist in all other departmental responsibilities as requested