Specialty/Non-Standard Claims Adjuster

Reserv • Atlanta, GA

6d • Remote

About The Position

Reserv is seeking a highly organized, detail-oriented, and customer-focused Non-Standard Claims Adjuster to support its deposit replacement and surety programs. The adjuster manages first-party claims involving non-standard policy language and complex contractual agreements, interpreting policy forms, lease agreements, financial ledgers, and supporting addenda. The role works directly with property managers, policyholders, and internal stakeholders to achieve fair, thorough, and timely claim outcomes while maintaining professionalism, empathy, and compliance. It suits an adaptable, solutions-oriented adjuster who can balance high claim volume with strong service delivery in a fast-paced, evolving specialty-program environment.

The company describes its culture as remote-first and emphasizes empathy, transparency, empowerment, continuous improvement, and reducing administrative work for adjusters. Work from anywhere is offered to support work-life balance.

Requirements

• At least 3 years of experience in general claims handling or related insurance roles.
• Ability to interpret non-standard policy language, contract terms, and lease agreements.
• Active adjuster license: resident-state license where available, or a Designated Home State (DHS) license otherwise.
• Willingness to obtain additional required licenses within 60 days, including completing state testing.
• Familiarity with state regulations, policy provisions, and claims procedures.
• Strong analytical skills and ability to evaluate complex data and make sound decisions.
• Excellent verbal and written communication skills and strong attention to detail.
• Strong organizational skills and ability to prioritize and manage workload efficiently.
• Comfort using an Apple laptop, Google Docs, Sheets, and other relevant software.
• Willingness to travel for client and claim needs.

Nice To Haves

• Bachelor’s degree preferred.
• Curiosity, proactivity, and interest in improving processes.
• Desire for continuous learning and professional growth.

Responsibilities

• Provide prompt, courteous, high-quality customer service.
• Manage a high volume of low-complexity claims and set and adjust reserves appropriately.
• Gather information and documentation to initiate claims, explain coverage, and outline next steps.
• Analyze contracts, financial ledgers, lease agreements, and addenda to determine claim validity and obligations.
• Ensure compliance with state regulations, policy provisions, and internal procedures.
• Communicate with involved parties and issue payments within the set authority.
• Contribute to improving claims guidelines, best practices, and workflows.
• Oversee and direct investigative service providers and work with clients, counsel, and other stakeholders.
• Stay informed about industry trends, legal decisions, and policy changes affecting claims handling.

Benefits

• Health insurance with nationwide coverage, vision, and dental.
• 401(k) retirement plan with employer matching.
• Competitive paid time off policy.
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to support work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level