Non-Registered Client Service Assistant/ 401(k) Client Service Assistant (Richmond, Williamsburg, Suffolk or Virginia Beach)

Towne Family of Companies•Richmond, VA

4d•Hybrid

About The Position

This role serves as a Non-Registered Client Service Assistant or a 401(k) Client Service Assistant, supporting financial advisors in servicing existing clients and prospecting for new ones. The position involves significant client interaction, administrative tasks, and operational support within the retirement plan industry.

Requirements

Must project an excellent customer service attitude.
Good interpersonal skills to deal with clients, financial advisors, and other staff.
Strong written and verbal communication skills sufficient to deal with financial advisors, clients, and other staff.
Professional and pleasant appearance and demeanor to work with clients.
Ability to work under pressure and meet daily deadlines.
Ability to work independently.
Good organizational skills to be able to prioritize tasks.
Good analytical skills to be able to research account information.
Mathematical abilities sufficient to process account and transaction information.
Ability to operate general office equipment (copier, fax, etc.).
General computer skills to include competence in Windows and MS Outlook.
High School graduate or equivalent.
Regular attendance is required.
At least 3 years retirement plan industry or related work experience.

Responsibilities

Answer telephones and screen calls for financial advisors.
Interact daily on the phone and in person with prospective and existing clients, handling basic inquiries.
Research client and security information through the back-office system.
Process and follow-up on client documentation for proper maintenance of accounts.
Prepare letters, forms, and spreadsheets to assist with servicing existing clients and prospecting for new clients.
Create and maintain records and files.
Maintain databases and create reports.
Assist financial advisors with marketing efforts, including seminars.
Receive and process deposits and securities when needed.
Train other service associates when needed.
Crosstrain on other operational functions and perform back-up in these areas as needed.
Adhere to applicable federal laws, rules, and regulations, including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
Perform other duties as assigned.