Non-Medical Transportation Dispatcher

Elite Home Care Day Centers & Transportation • Greer, SC

23h • Onsite

About The Position

The Dispatcher shall oversee the daily coordination of the Members/Riders schedules to and from the Day Center or appointments as assigned to Elite Transportation. It is the responsibility of the Dispatcher to arrange the daily Logisticare WIll Call trips in a manner that will satisfy Logisticare’s outlined requirements. The Dispatcher shall be responsible for validating Logisticare trips and approving the Transportation Specialist’s time worked on a daily basis. The Dispatcher will finalize time cards for the Transportation Specialists weekly and communicate personal time off and training hours that need to be paid each Monday to the payroll company for hours worked in the previous week. The Dispatcher will participate in weekly Transportation Operations calls and provide feedback relative to the overall operations of the Elite Transportation service line. The Dispatcher will coordinate compliance with Logisticare Requirements when Rider Complaints arise and gather all necessary supporting documentation per Elite Transportation policy. The Dispatcher shall be responsible for the logging of reported maintenance concerns for vehicles housed at the Depot the Dispatcher is assigned and shall coordinate with the contracted mobile mechanic as needed. The Dispatcher shall participate in an on-call rotation which includes early am/late pm and every other Saturday dispatching for Elite Transportation.

Requirements

• Ability to coordinate daily schedules.
• Understanding of Logisticare requirements.
• Ability to validate trips and approve time worked.
• Proficiency in finalizing time cards.
• Communication skills for payroll reporting.
• Ability to participate in operational calls and provide feedback.
• Skills in coordinating compliance with requirements for complaints.
• Ability to log maintenance concerns and coordinate with mechanics.
• Willingness to participate in an on-call rotation (early am/late pm, every other Saturday).

Responsibilities

• Oversee the daily coordination of Members/Riders schedules to and from the Day Center or appointments.
• Arrange daily Logisticare WIll Call trips to satisfy Logisticare’s outlined requirements.
• Validate Logisticare trips and approve Transportation Specialist’s time worked daily.
• Finalize time cards for Transportation Specialists weekly.
• Communicate personal time off and training hours to the payroll company each Monday for the previous week's hours.
• Participate in weekly Transportation Operations calls and provide feedback on Elite Transportation service line operations.
• Coordinate compliance with Logisticare Requirements for Rider Complaints and gather necessary supporting documentation.
• Log reported maintenance concerns for assigned vehicles and coordinate with the contracted mobile mechanic.
• Participate in an on-call rotation including early am/late pm and every other Saturday dispatching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed