Ryan White Non-Medical Case Manager

Priority Health Care•Marrero, LA

8d•Hybrid

About The Position

Priority Health Care is seeking a compassionate Non-Medical Case Manager to join our Ryan White Program and connect clients with essential supportive services that enable them to stay healthy and engaged in care. You'll conduct eligibility screenings, assess barriers to care, coordinate referrals to community resources, and provide direct advocacy to remove obstacles to healthcare access. Your skills in problem-solving, resourcefulness, and knowledge of community systems are essential to supporting people living with HIV.

Requirements

A bachelor’s degree in any field
A high school diploma or GED and three years of experience providing HIV-related services

Nice To Haves

Strong knowledge of community resources, social services programs, benefits enrollment, and housing resources
Excellent interpersonal and communication skills with diverse, vulnerable populations
Proficiency with Microsoft Office and ability to learn EHR and case management systems
Strong organizational skills and ability to manage multiple cases and priorities
Ability to build trust and provide culturally competent support
Reliable transportation and flexibility for community outreach and home visits
Bilingual ability in Spanish or Vietnamese is a plus
Completion of HIV-specific training and cultural competency training within first year of hire

Responsibilities

Screen clients for initial and annual Ryan White program eligibility; maintain documentation and recertification records
Conduct comprehensive assessments of social, economic, housing, food security, and transportation needs
Develop individualized support plans; identify and address barriers to health and care engagement
Provide referrals to housing, food, transportation, utility assistance, and community support services
Follow up on referrals to ensure clients access services and achieve support plan outcomes
Provide crisis intervention and advocacy with community agencies, landlords, social services, and government programs
Provide information on HIV transmission prevention and disease management basics
Support clients with problem-solving around social determinants of health and medication adherence barriers
Document all assessments, support plans, and client interactions in the EHR system per HIPAA and Ryan White standards
Build relationships with community organizations and service providers; connect clients to appropriate resources
Ability to work independently with minimum supervision