Non-Medicaid Ontario Case Mgr. #1837

Lakeview Health Services•Geneva, NY

12d•Onsite

About The Position

Lakeview Health Services is seeking a dedicated and enthusiastic Non-Medicaid Case Manager to support people in achieving their goals and advancing their lives. This role involves providing a wide range of recovery-based services, including counseling, support, advocacy, linkage, and coordination of services for adults and children/youth with mental illness who do not have Medicaid. The ideal candidate will strive to create a healing environment that respects the perspectives and experiences of individuals, families, staff, and communities by practicing safe, respectful communication and respecting boundaries and differences. The position is based in Geneva, NY, and operates on a Monday-Friday schedule from 8:00 am to 4:00 pm.

Requirements

High School Diploma with two (2) years of relevant experience or an associate’s degree in human services or related field.
Valid NYS Driver’s License as driving is an essential function of this position.
Use of contemporary office equipment particularly a computer with word processing, database and report generating software.
Ability to communicate effectively with diverse individuals and to record notes as needed.
Ability to listen, understand and appreciate the experiences of clients.
Ability to establish rapport and meaningful professional relationships.
Ability to persuade, negotiate, instruct.
Ability to manage and resolve conflicts.
Ability to provide positive role-modeling.
Ability to inspire respect, confidence and trust in clients and co-workers.
Ability to respect and maintain appropriate confidentialities.
Ability to effectively encourage clients toward greater independence and self-sufficiency.
Ability to perceive and describe changes in behavior.
Ability to generate and maintain accurate records and reports as required.
Ability to seek, accept, and learn from supervisor and peer feedback.
Ability to organize time effectively.
Ability to plan and implement strategies consistent with client needs and overall organization goals, objectives, and standards.
Ability to meet deadlines regularly.
Has a basic understanding of the importance of working from a trauma sensitive perspective.

Responsibilities

Interview, counsel, and assist clients with securing necessary services, living independently, and accomplishing their individual goals and objectives.
Develop and revise support services plans upon enrollment, review every 6 months, and following significant changes in functioning/life events, if applicable to the client’s needs.
Develop and maintain professional relationships with community services and service providers.
Provide assistance to clients with paperwork, transportation, recreation, etc.
Monitor client functioning and ensure timely communication with appropriate service providers.
Complete the DLA-20 assessment within 30 days of enrollment and minimally every 6 months after, if applicable to the clients needs.
Complete documentation in an accurate and timely manner in accordance with organization policies.
Develop and maintain all records and reports as per organization policies and procedures.
Attend necessary meetings both within the agency and in the community.
Work with both the adult and children & youth populations.
Coordinate and participate in weekly treatment team meetings.
Provide outreach calls and visits to high-risk clients.
Provide outreach calls and visits to clients not following through on appointments.
Gather collateral information to ensure collaboration and communication amongst team members.
Make calls to collaterals to discuss client concerns and updates.
Assist in coordination of urgent medical assessments for those who are not lined with a primary care physician (PCP).
Assist in linkages to local Federally Qualified Health Centers (FQHC).
Assist in coordination of transportation.
Ensure timely follow up with PCP.
Conduct home visits to evaluate home environment when there are concerns for safety/self-care.
Assist with linkage to benefits to include but not limited to: Medicaid/Medicare, SSI/SSD, Public Assistance.
Link individuals with community resources.
Ensure “warm hand off” when making referrals to other services.
Utilize service dollars (when available) to assist eligible individuals (SMI) in gaining access to or supporting participation in services where there is no other means of support for that access or participation.
May assist in transporting clients to urgent services as needed.
Effectively utilize Microsoft Office applications, navigate the internet, utilize program software and electronic health records for documentation.
Obtain/maintain CANS-NY certification. (Ontario County)
Conduct CANS-NY assessment upon enrollment and minimally every 6 months after.
Complete DLA-20 assessment at enrollment and minimally every 6 months after.
Complete Individualized Service Plan upon enrollment and every 6 months after, after completion of the DLA-20.
Develop crisis and emergency plans.
Utilize CAIRS system for required documentation of children & youth served (Ontario County).
Work collaboratively with LGU/SPOA.
Complete duties in accordance with the guidance issued by the Office of Mental Health specific to C&Y Health Home Non-Medicaid Care Management.