Non-Emergency Medical Transport Driver (Full-Time)

Beacon Treatment Center•Vernon, AZ

2d•Onsite

About The Position

The NEMT Driver provides safe and timely non-emergency medical transportation for clients of Beacon Treatment Center to medical appointments, court hearings, and scheduled activities. This position requires excellent driving skills, strong client service abilities, situational awareness, and professionalism when working with individuals receiving behavioral health services. The NEMT Driver maintains accurate transportation records, adheres to all safety protocols, and upholds client confidentiality at all times.

Requirements

Twenty-One Years or Older
Minimum Education: High School Diploma or GED required
Minimum Experience: One (1) year of professional driving experience, and/or training or equivalent combination of education and experience
Valid Arizona driver’s license with a clean driving record
Ability to operate a 15-seat passenger van
Proficiency in using GPS and navigation applications
Must pass a background check, pre-employment drug screening, and MVD check
Knowledge of safe driving practices, defensive driving, and vehicle maintenance basics.
Knowledge of the local service area and surrounding regions.
Knowledge of client service principles in a behavioral health environment.
Knowledge of HIPAA, 42 CFR Part 2, and client confidentiality requirements.
Excellent verbal communication and interpersonal skills.
Ability to remain calm and professional during stressful or emergency situations.
Knowledge of basic documentation and record-keeping requirements.
Ability to work flexible hours including evenings and weekends as required.
Must be able to sit for extended periods, walk, bend, speak English, hear, use a telephone, and drive an automobile including a 15-seat passenger van.
Must be able to lift and carry up to 25 pounds and assist clients in and out of vehicles.
Must have adequate near vision, reaction time, and multi-limb coordination for safe vehicle operation.

Nice To Haves

Experience in medical or client transportation
CPR/First Aid Certification
Nasal Naloxone Opioid Reversal Training
Two-Step Test Freedom from TB
Adherent to the BTC Code of Ethics and Standards of Conduct

Responsibilities

Safely transports clients to and from medical appointments, court hearings, and scheduled activities, ensuring punctuality and comfort.
Demonstrates safe vehicle operation including proper speed control, lane discipline, and defensive driving techniques.
Utilizes GPS and local knowledge to determine the most efficient routes, adjusting for traffic conditions.
Provides assistance to clients entering and exiting the vehicle when appropriate; demonstrates patience and professionalism.
Maintains a clean and well-functioning vehicle, conducting regular inspections and coordinating necessary maintenance.
Maintains accurate records of trips including mileage, destinations, addresses, distances, and any incidents or delays.
Maintains proper documentation from appointments and ensures submission according to agency policy and accurate according to daily trip log and A.A.C. R9-22-211 NEMT requirements.
Communicates clearly with all clients, managing interactions with tact, diplomacy, and professionalism.
Uses correct terminology and follows proper protocols including greeting clients at point of service.
Maintains appropriate boundaries and professionalism during all client interactions.
Adheres to HIPAA and all federal, state, and BTC protocols protecting client rights and privacy.
Follows all local traffic laws and agency transportation safety policies.
Identifies and diffuses conflicts during transport, maintaining self-control and objectivity.
Demonstrates understanding of emergency procedures for accidents, medical emergencies, or unsafe situations during transport.
Contacts emergency services and follows reporting protocols as needed.
Understands procedures for client medical or behavioral emergencies during transport.
Coordinates with the client services team to confirm appointments and address special transportation needs.