Non-Dispensing Pharmacy Technician - Remote, TN
About The Position
Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states. Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most. We offer a dynamic and inclusive workplace where you’ll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.
Requirements
- Experience as a Pharmacy Technician in a healthcare setting.
- A detail-oriented pharmacy technician who values accuracy and compliance
- Strong verbal and written communication skills with a calm, empathetic approach
- Ability to manage multiple priorities in a fast-paced, call-driven environment
- Experience working with pharmacy systems, patient records, or workflow platforms
- A customer-focused mindset with the ability to problem-solve efficiently
- Comfort handling sensitive patient and clinical information confidentially
- Adaptability to changing processes, systems, and priorities
- Strong organizational skills and attention to documentation standards
- A collaborative team player who partners effectively with pharmacists and peers
Responsibilities
- Process new prescriptions, refills, and discontinuations with a high level of accuracy
- Maintain complete and compliant patient medication profiles
- Respond to high-volume inbound calls from hospice partners, prescribers, and clinical staff
- Triage and resolve routine service inquiries, escalating complex issues appropriately
- Deliver exceptional customer service through clear communication and active listening
- Apply de-escalation techniques when supporting urgent or emotionally sensitive situations
- Meet service level, quality, productivity, and documentation standards
- Utilize pharmacy systems and internal tools to manage workflows and document activity
- Identify service issues and partner with operations leadership on resolution
- Participate in training, system updates, and continuous improvement initiatives
Benefits
- Competitive Pay 21.50-23.50 (based on experience)
- Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
- Growth Opportunity and Career Advancement
- Agile and Adaptable team culture
- Innovative and revolutionary technology solutions
- A higher calling to provide quality patient care
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
