Non-Commercial Foodservice Director (FSM & Hospitality)

Grecian Delights Kronos•Elk Grove Village, IL

6d•Remote

About The Position

Grecian Delight | Kronos Foods (GDK) is seeking a remote Non-Commercial Foodservice Director based in the Midwest region. This role reports to the SVP of Foodservice & National Accounts and is responsible for managing and growing the company’s Foodservice Management (FSM) and Hospitality business within the National Accounts organization. The position focuses on developing, executing, and optimizing national and regional contracts across institutional and hospitality channels, ensuring disciplined commercial execution, margin performance, and strong customer partnerships. The Director will act as the primary day-to-day commercial owner for FSM and hospitality accounts, aligning closely with the SVP, National Accounts on strategy, customer prioritization, and contract governance.

Requirements

8–12+ years in foodservice, hospitality, or institutional account management
Strong experience with FSM providers and/or hospitality contract environments
Experience working within a structured National Accounts organization preferred
Proven ability to manage complex national or multi-unit accounts
Execution discipline within structured national account frameworks
Exceptional communication, relationship-building, and conflict-resolution skills

Responsibilities

Own execution of FSM and hospitality contracts under the National Accounts structure
Manage day-to-day commercial relationships with key operators and procurement teams
Ensure contract compliance, pricing alignment, and service execution across accounts
Execute master agreements, pricing schedules, and program terms within approved frameworks
Maintain strict adherence to pricing architecture, margin targets, and approval processes
Partner with Legal, Finance, and Commercial leadership on renewals, amendments, and RFPs
Ensure disciplined governance of contract lifecycle management
Drive expansion within existing FSM and hospitality contracts (menu expansion, SKU growth, program adoption)
Identify whitespace opportunities within assigned national accounts
Conduct regular business reviews and performance updates with key accounts
Serve as primary commercial contact for FSM and hospitality operators
Build strong relationships with procurement, culinary, and operational leaders
Partner with Supply Chain, Operations, Marketing, Innovation, and Finance to ensure flawless execution
Align demand planning and forecasting with contracted volumes and programs
Deliver revenue, volume, and margin targets within FSM and hospitality segments